Summary
Overview
Work History
Education
Timeline
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Michael Chaney

MINEOLA,TX

Summary

Professional airline operations specialist with experience in ensuring smooth and efficient service. Skilled in effective communication, problem-solving, and customer service. Strong focus on team collaboration and adaptability to changing needs. Reliable, flexible, and results-driven, with keen eye for safety and compliance.

Overview

5
5
years of professional experience

Work History

Aircraft Cabin Agent

ABM Aviation
07.2024 - 04.2025
  • Contributed to on-time departures by efficiently completing tasks within tight timeframes.
  • Maintained accurate documentation of performed work and completed tasks.
  • Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
  • Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
  • Reduced language barriers by utilizing multilingual skills to communicate effectively with diverse groups of passengers.
  • Supported distressed or anxious passengers through empathetic listening and reassurance techniques.
  • Maintained a professional appearance and demeanor at all times.

Rural Carrier Associate

USPS
09.2023 - 05.2024
  • Organized mail ahead of delivery runs for correct routing.
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Brakeman

Union Pacific
03.2023 - 05.2023
  • Communicated with train dispatchers to obtain and adjust directions.
  • Performed daily inspections on safety systems.
  • Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
  • Assisted senior conductors in monitoring train schedules and ensuring timely arrivals and departures.

Independent Auto Adjuster

Eberl Claims Service
08.2021 - 01.2023
  • Improved claim processing efficiency by conducting thorough investigations and timely documentation.
  • Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
  • Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
  • Contributed to company growth through exceptional customer retention rates, achieved by timely and effective resolution of client concerns.

Catastrophe Claims Adjuster

Pilot Catastrophe Services
08.2020 - 08.2021
  • Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
  • Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

Education

Bachelor of Science -

Texas A&M University
College Station, TX
05.2017

Timeline

Aircraft Cabin Agent

ABM Aviation
07.2024 - 04.2025

Rural Carrier Associate

USPS
09.2023 - 05.2024

Brakeman

Union Pacific
03.2023 - 05.2023

Independent Auto Adjuster

Eberl Claims Service
08.2021 - 01.2023

Catastrophe Claims Adjuster

Pilot Catastrophe Services
08.2020 - 08.2021

Bachelor of Science -

Texas A&M University

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