Farrah Nesbit
East Orange,NJ
Summary
Professional airline operations specialist with expertise in optimizing service efficiency and ensuring compliance with safety regulations. Demonstrated skills in communication, problem-solving, and customer service, contributing to enhanced team collaboration and adaptability. Proven track record of achieving operational goals while maintaining high standards of safety and passenger satisfaction.
Overview
4
4
years of professional experience
Work History
Aircraft Cabin Agent
Prospect Airport Services
Newark, NJ
02.2025 - 07.2025
- Coordinated closely with ground personnel to relay essential information regarding flight status updates or potential passenger issues.
- Studied international procedures, restrictions and customs related to disposal of trash and waste.
- Demonstrated strong communication skills while delivering clear safety demonstrations for passengers before takeoff.
- Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
Manager
UPS
Secaucus, NJ
09.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Manager
Playa Bowls
Montclair, NJ
09.2021 - 08.2023
- Crafted smoothies and bowls, enhancing customer experience with a welcoming demeanor.
- Conducted end-of-shift cleaning and replenished ingredient supplies.
- Administered cash handling, including money counting and financial management.
- Procured fruits and utilities, optimizing inventory management processes.
- Trained new team members on procedures, promoting effective integration into operations.
- Oversaw employee performance, ensuring compliance with service quality standards.
- Partnered with other Shift Managers to uphold policy consistency across shifts.
- Coordinated staff schedules for optimal coverage during busy periods.
Retail Manager
FlynnO'Hara Uniforms
Newark, NJ
07.2022 - 09.2022
- Facilitated customer check-in for uniform purchases, showcasing available sizes and colors.
- Assisted with online orders while ensuring store cleanliness during closing shifts.
- Maintained an appealing store environment through effective display management and cleanliness standards.
- Controlled inventory levels, reducing excess stock of in-demand products.
- Motivated staff to exceed sales targets and achieve business objectives.
- Trained new hires, ensuring efficient integration into operational workflows.
- Implemented strategies for loss prevention, enhancing overall profitability of the store.
- Coached employees on sales techniques and effective problem resolution methods.
Education
No Degree - Computer Science
Temple University
Philadelphia, PAHigh school diploma - Web Design
Donald M Payne Tech
Newark, NJ06.2023
Skills
- Leadership and management
- Strategic decision making
- Customer service excellence
- Effective communication
- Childcare expertise
- Organizational abilities
- Time tracking and attendance management
- Culinary skills with knives
- Proficient in computer applications
- Active listening techniques
- Team leadership
- Data analysis capabilities
- Creative problem solving
- Adaptability to change
Timeline
Aircraft Cabin Agent
Prospect Airport Services
02.2025 - 07.2025
Manager
UPS
09.2023 - 01.2024
Retail Manager
FlynnO'Hara Uniforms
07.2022 - 09.2022
Shift Manager
Playa Bowls
09.2021 - 08.2023
High school diploma - Web Design
Donald M Payne Tech
No Degree - Computer Science
Temple University