Mustafa Hasan

Experienced automotive technician and team leader with strong diagnostic, repair, and shop management skills. Responsible for overseeing daily workflow, assisting technicians with complex diagnostics and repairs, ensuring quality control, and maintaining efficient shop operations. Skilled in working on domestic, European, and high performance vehicles while delivering excellent customer service and maintaining professional communication with service advisors and management. Experienced with electrical diagnostics, drivability concerns, engine and transmission repair, preventive maintenance, and advanced scan tool operation. Proven ability to train junior technicians, manage time efficiently, prioritize repairs, and maintain high standards of safety and workmanship in a fast paced environment.

• Performed engine work and diagnostics, identifying and resolving engine issues efficiently.
• Conducted general mechanical repairs, including brakes, suspensions, and alignments.
• Diagnosed complex vehicle problems using advanced tools and techniques.
• Completed New York State car inspections, ensuring vehicles complied with all safety regulations.
• Delivered excellent customer service by explaining repair work and offering solutions.

• Completed repairs and maintenance on various vehicle models to meet safety specifications.
• Evaluated, repaired, and aligned vehicle suspensions.
• Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
• Completed diagnostics and wrote service orders.

• Arranged new merchandise with appealing displays to encourage customer sales.
• Educated customers on product applications and features to promote sales.
• Assisted customers in finding solutions tailored to their needs.

• Greeted customers, provided service-level options, and managed promotional and membership programs.
• Maintained supply inventory and monitored cleaning equipment for proper operation and maintenance.
• Oversaw opening and closing operations, ensuring operational standards were met daily.
• Promoted high customer satisfaction by resolving problems efficiently.

• Maintained team productivity and met tight deadlines.
• Inspected and initiated equipment startups at the beginning of shifts.
• Conducted preventive maintenance on machinery and supervised upgrades.
• Ensured all products met quality standards.