Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mustafa Mirzakhil

Brooklyn,NY

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Manager

Sami's Kabab House
Queens , NY
2021.02 - 2022.12
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

AML Compliance Officer

Maiwand Bank
Kabul , Afghanistan , Kabul , Afghanistan
12/ - 2015.12
  • Reviewed customer transactions to identify suspicious activities and money laundering risks.
  • Performed compliance testing, risk assessment and audit of AML policies and procedures.
  • Investigated and reported on potential financial crimes in accordance with applicable laws and regulations.
  • Prepared reports for senior management regarding AML compliance issues.
  • Developed action plans to ensure compliance with international AML standards and regulations.
  • Provided guidance on the implementation of new or revised AML policies, procedures and systems.
  • Monitored customer accounts for unusual activity or changes in account behavior which could indicate potential money laundering activity.
  • Ensured all relevant documents were collected from customers during onboarding process as per Anti-Money Laundering requirements.
  • Assisted in developing training materials for staff related to AML compliance topics.

Assistant Supervisor

HEB International Logistics
Kabul , Afghanistan , Kabul , Afghanistan
01/ - 2011.09
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Assisted in the development of operational policies, procedures and standards.
  • Monitored employee performance and conducted regular reviews to identify areas for improvement.
  • Provided feedback on employees' performance and assisted with disciplinary action when necessary.
  • Resolved customer complaints promptly and effectively.

Education

Bachelor of Business Administration - Business Management

Kardan University /Night Shift
Kabul,Afghanistn
2011-04

High School Diploma -

Abdul Hadi Dawi High School
Kabul , Afghanistan , Kabul , Afghanistan
2007-03

Skills

• Expert in Microsoft

• Adaptability & Flexibility. Analysis.
• Attention to Detail. Acuity.

• Collaboration & Teamwork. Active Listening.
• Communication. Clarity.
• Creativity & Innovation. Brainstorming.
• Independence. Confidence.
• Interpersonal Skills.
• Leadership & Management.

  • Business Administration
  • Strategic Planning
  • Performance Management
  • Customer Relationship Management (CRM)
  • Project Management
  • Staff Management

Languages

English
Professional
Persian
Professional
Urdu
Elementary

Timeline

Manager

Sami's Kabab House
2021.02 - 2022.12

AML Compliance Officer

Maiwand Bank
12/ - 2015.12

Assistant Supervisor

HEB International Logistics
01/ - 2011.09

Bachelor of Business Administration - Business Management

Kardan University /Night Shift

High School Diploma -

Abdul Hadi Dawi High School
Mustafa Mirzakhil