Mustafa Tvrtkovic
Highlands Ranch,CO
Summary
Accomplished in transforming sales teams into high performers, I excelled at Schomp Automotive by mastering CRM software and leveraging my multilingual abilities to foster team development. My strategic approach to business development and talent mentorship led to significant market share growth, underscoring my knack for blending analytical prowess with empathetic leadership.
Overview
25
25
years of professional experience
Work History
General Sales Manager
Schomp Automotive
Aurora, CO
10.2023 - 11.2024
Professional Experience Highlights
- Sales Leadership: Successfully coached and developed high-performing sales teams by implementing training programs, setting clear goals, and fostering a positive work environment, leading to consistent achievement of sales targets.
- Talent Acquisition and Mentorship: Recruited, interviewed, and hired top talent, establishing mentoring programs to promote engagement, positive feedback, and professional growth.
- Customer Relationship Management: Maintained strong customer relationships by resolving issues quickly, delivering personalized service, and fostering long-term loyalty.
- Strategic Business Development: Expanded market share through proactive lead generation, competitive pricing strategies, and effective marketing campaigns, resulting in increased profitability.
- Operational Excellence: Streamlined sales processes, optimized communication across departments, and reduced operational costs by identifying inefficiencies and implementing targeted improvements.
- Market Analysis and Forecasting: Analyzed market trends to align sales strategies and inventory management with demand fluctuations, ensuring revenue growth.
- Performance and Reporting: Monitored KPIs, prepared detailed reports, and collaborated with management to implement continuous improvement initiatives, exceeding organizational goals.
- Vendor and Supplier Relations: Negotiated favorable contracts to secure cost-effective deals, boosting profitability.
Senior Sales Manager
Schomp Subaru
Aurora, CO
11.2019 - 10.2023
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Sales Consultant
Shortline Subaru
Aurora, CO
02.2013 - 11.2019
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Exceeded customer requirements with accurate and deliverable solutions.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Developed comprehensive understanding of competitor offerings to better position products in the market.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Sales Consultant
Medved Autoplex
Castle Rock, CO
06.2012 - 02.2013
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Representative and Sales Mentor/Trainer Coordinator
Schomp Honda
Littleton, CO
02.2005 - 02.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Sales Associate
RadioShack
Highlands Ranch, CO
02.2005 - 02.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Petsmart
Denver, CO
02.2002 - 02.2003
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Busser
Brookdale Parkplace
Denver, CO
01.2000 - 08.2000
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Associate of Applied Business - Business Administration And Management
Arapahoe Community College
Littleton, CO03-2006
High School Diploma -
Mountain Vista High School
Highlands Ranch05-2005
Skills
- Speak German, Bosnian, Croatian, Serbian
- Team development, training and coaching
- Sales development and leadership
- Pipeline maintenance
- Budgeting and finance
- Goal setting
- CRM software
- Verbal and written communication
- Sales processes
- Business development and planning
- Sales tracking
- Performance Reviews
Accomplishments
- Managed and help operate the #1 Subaru Dealership in New Car Sales and #2 Certified Retailer in the World.
- Launched the first online Amazon Auto retailer department as a General Sales Manager.
- Helped raise over $1 million for the Colorado Children's Hospital Burn Unit.
- Supervised team of 35 staff members.
Languages
German
Full Professional
Croatian
Full Professional
Serbian
Native or Bilingual
Timeline
General Sales Manager
Schomp Automotive
10.2023 - 11.2024
Senior Sales Manager
Schomp Subaru
11.2019 - 10.2023
Senior Sales Consultant
Shortline Subaru
02.2013 - 11.2019
Sales Consultant
Medved Autoplex
06.2012 - 02.2013
Sales Representative and Sales Mentor/Trainer Coordinator
Schomp Honda
02.2005 - 02.2012
Sales Associate
RadioShack
02.2005 - 02.2007
Customer Service Representative
Petsmart
02.2002 - 02.2003
Busser
Brookdale Parkplace
01.2000 - 08.2000
Associate of Applied Business - Business Administration And Management
Arapahoe Community College
High School Diploma -
Mountain Vista High School