Mustafa Yousif
Houston,TX
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Project Manager
Ruff Roofing
01.2023 - Current
- Sole generated $1.6 million in sales revenue in 2024 by cultivating relationships with residential clients and providing tailored solutions.
- Negotiated contracts and managed relationships with key suppliers, reducing materials costs by up to 20% while maintaining high-quality standards.
- Developed a successful referral program that increased customer base by 25% and significantly boosted the company’s market presence.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates
- Educated customers on the benefits of various roofing products, resulting in informed decision making.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for
Ramp Agent
United Airlines
01.2020 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
Driver/Operations Manager
Amgah Carrier Services
12.2020 - 01.2021
- Established positive and effective communication among unit company and owner.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Communicate with logistic brokers to book shipments multiple times week.
- Keep company truck maintenance up to par.
Station Service Agent
Envoy Air
02.2018 - 01.2020
- Directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policy and procedures.
- Lifting, loading/unloading sorting and transferring passenger baggage, mail, freight and company material.
- Performing wing walker duties to protect aircraft wing from equipment in path of pushback and mentioning visual contact with pushback driver to alert driver of any danger.
- Follow procedures given by lead/ supervisor for flight departure safely and timely manner.
Customer Service Agent- Turkish Airlines
Swissport
09.2017 - 02.2018
- Generate customers reservations and boarding passes
- Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
- Read customers identification documents, baggage tags, cargo labels, and flight status information
- Operate computer to enter and retrieve data
- Lift baggage and boxes/packages weighing up to 70lbs.
- Open/close aircraft door before flight departure and upon flight arrival.
- Operate customers loading jet bridge
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Ramp Agent/Customer Service Representative
Delta Global Services
09.2016 - 07.2017
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from gate positions.
- Safeguard Cargo, baggage, and mail from damage, loss, and weather.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination.
- Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to passenger's destination.
- Practices safety-conscious behaviors in all operational processes and procedures.
Education
MBA - MBA Supply Chain Management
Southern New Hampshire University
Hooksett, NH12.2024
Bachelor of Arts - Marketing
University of Houston
Houston, TX07.2022
Bachelor of Arts - Management
University of Houston
Houston, TX07.2022
No Degree - Corporate Entrepreneurship Certificate
University of Houston
Houston, TX07.2022
High School Diploma -
Burlington High School
Burlington, VT06.2016
Skills
- External Servicing
- Physical Strength and Stamina
- Customer Service
- Staff Management
- Project planning
- Schedule management
- Overseeing Logistics
- Managing Operations and Efficiency
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Ruff Roofing
01.2023 - Current
Driver/Operations Manager
Amgah Carrier Services
12.2020 - 01.2021
Ramp Agent
United Airlines
01.2020 - Current
Station Service Agent
Envoy Air
02.2018 - 01.2020
Customer Service Agent- Turkish Airlines
Swissport
09.2017 - 02.2018
Ramp Agent/Customer Service Representative
Delta Global Services
09.2016 - 07.2017
MBA - MBA Supply Chain Management
Southern New Hampshire University
Bachelor of Arts - Marketing
University of Houston
Bachelor of Arts - Management
University of Houston
No Degree - Corporate Entrepreneurship Certificate
University of Houston
High School Diploma -
Burlington High School
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