Summary
Overview
Work History
Education
Skills
Timeline
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Mustapha Jatta

Raleigh,NC

Summary

Forward-leaning IT professional transitioning into cybersecurity, backed by 15+ years of experience in enterprise IT support, systems hardening, and incident troubleshooting. Equipped with hands-on experience in endpoint protection, vulnerability assessments, Windows Server, pen testing, and secure system deployment. Proven ability to translate technical concepts into practical security implementations. Holds foundational certifications (CompTIA Security+, A+, Network Plus, Enterprise Linux, ) and a Cyber Network Defense Certificate, with exposure to Pen testing tools such as Splunk, Nessus, and Wireshark. Splunk, Nessus, and Wireshark,. Eager to support enterprise security initiatives, enhance threat detection capabilities, and protect digital assets in complex environments.

Overview

18
18
years of professional experience

Work History

Field Engineer

Dell / Unisys
02.2017 - 03.2025
  • Delivered enterprise-grade hardware support with a security-first mindset
  • Re-imaged and configured systems in compliance with organizational policies, supporting OS hardening and patching
  • Ensured secure handling of data during equipment rollouts, upgrades, and replacements, minimizing operational risk
  • Supported Windows Server and endpoint security configurations, including BIOS-level updates and BitLocker setup

Hardware & Software Deployment Technician

CompuCom Systems Inc / Apex Systems
01.2016 - 01.2017
  • Executed full-cycle hardware/software upgrades for State Farm's endpoint environments, ensuring data confidentiality
  • Performed secure data transfers via NAS/cloud systems with an emphasis on integrity and recovery validation
  • Restored critical business applications, user settings, and network configurations on new desktops under tight SLAs

IT Field Services Technician

Qualxserv / World Wide Tech Services
12.2006 - 09.2015
  • Supported 10+ daily client engagements across multiple platforms (Dell, Lenovo, Sony), emphasizing secure system operations
  • Conducted root-cause analysis on failed hardware, replaced sensitive components, and updated firmware/software securely
  • Led secure desktop transitions from legacy to modern OS (XP → 7), mitigating exposure to unsupported environments

IT Support Technician

Unisys / ASM Computers
02.2008 - 09.2009
  • Delivered onsite technical support across Windows, Linux, and Android environments, including networked assets and mobile endpoints
  • Installed and secured wireless networks, personal hotspots, and data sync tools for clients
  • Repaired endpoint devices, including encrypted drives, game consoles, and smart TVs, with data sensitivity in mind

Education

Completed 136 Hour CompTIA Accelerated A+, Network +, Security + And Enterprise Lenix - Cyber Network Defense Course

Wake Technical Community College
Raleigh, NC
05-2016

High School Diploma -

Martin Luther King Jr. High School

Skills

  • Vulnerability remediation
  • Penetration testing
  • Incident response
  • Microsoft 365
  • Azure security
  • Windows Server
  • Problem solving
  • Multitasking Abilities
  • Teamwork and collaboration
  • Threat detection
  • Vulnerability assessment
  • Security software installation
  • Security awareness training
  • Cloud security
  • Ethical hacking principles
  • Threat analysis
  • Cyber threat analysis
  • Windows Server support
  • Network troubleshooting
  • Splunk analysis

Timeline

Field Engineer

Dell / Unisys
02.2017 - 03.2025

Hardware & Software Deployment Technician

CompuCom Systems Inc / Apex Systems
01.2016 - 01.2017

IT Support Technician

Unisys / ASM Computers
02.2008 - 09.2009

IT Field Services Technician

Qualxserv / World Wide Tech Services
12.2006 - 09.2015

Completed 136 Hour CompTIA Accelerated A+, Network +, Security + And Enterprise Lenix - Cyber Network Defense Course

Wake Technical Community College

High School Diploma -

Martin Luther King Jr. High School

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Mustapha Jatta