Mutawkilu Mohammed
Plattsburgh,NY
Summary
Professional and prepared for role of Computer Laboratory Assistant. Skilled in managing computer lab operations, troubleshooting technical issues, and maintaining equipment. Strong focus on team collaboration and achieving results. Reliable with adaptability to changing needs and priorities. Proficient in software installation, network configuration, and user support. Dependable and resourceful with excellent communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
IT / Computer Lab Assistant Intern
Champlain Valley Educational Services
Plattsburgh, NY
09.2022 - Current
- Performed hardware and software diagnostics on Windows laptops to identify system failures and performance issues.
- Imaged, tested, and validated device configurations and enrolled Windows machines in Microsoft Autopilot.
- Analyzed system logs and security alerts using Microsoft Defender and Arctic Wolf to identify potential threats.
- Documented diagnostic findings and test results in ticketing systems, improving issue resolution.
Data Operations Analyst
Days Inn Hotel
New York City, NY
06.2025 - 08.2025
- Collected and analyzed nightly transaction data using SQL queries and Excel dashboards, ensuring accurate records and smooth morning handoffs.
- Automated reporting with Python scripts, analyzing 30+ guest check-ins per night to uncover occupancy, revenue, and customer trends.
- Built Power BI visualizations to monitor technical issues (Wi-Fi, room keys, payment terminals).
Education
Bachelor of Science - Computer Security
State University of New York at Plattsburgh
Plattsburgh, NY12.2026
Skills
Cybersecurity: Network Scanning, Service Enumeration, Firewall Configuration, SOC Monitoring
Programming Languages: Python, C, HTML, CSS
OS Platforms and Tools: Linux, Windows, VMware, NMap, Microsoft Suite, Arctic Wolf, Intune Autopilot, Microsoft Defender, Active Directory
LEADERSHIP EXPERIENCE
- Black Student Union
- Director of Community Outreach
- Led outreach efforts, increasing event attendance by 30% and strengthening engagement within the campus and surrounding community.
- Organized 10+ community events each semester for student engagement and professional development.
Timeline
Data Operations Analyst
Days Inn Hotel
06.2025 - 08.2025
IT / Computer Lab Assistant Intern
Champlain Valley Educational Services
09.2022 - Current
Bachelor of Science - Computer Security
State University of New York at Plattsburgh