Mutya Shyrla Mara
Hayward,USA
Summary
Aviation professional with over 10 years of experience in airline and airport operations, including flight operations, frontline passenger service, and safety-critical environments. Brings a strong understanding of station operations, staffing and scheduling challenges, and real-time operational decision-making gained through hands-on operational roles. Complements operational experience with technical skills in Excel, SQL, and basic Python to support performance analysis, reporting, and process improvement initiatives. Highly motivated to grow within airport and corporate aviation operations, with a long-term interest in transitioning into operational planning, performance analyst, or specialist roles that support data-driven decision-making and operational efficiency.
Overview
21
21
years of professional experience
Work History
Stay-at-Home Parent | Volunteer & Leadership Roles
Self-Directed / Independent
10.2018 - Current
- Handled daily scheduling, logistics, budgeting, and coordination to keep multiple activities and people running smoothly.
- Maintained and expanded technical skills in Excel, SQL, and Python through self-directed learning and applied projects.
- Applied operational planning and leadership skills through volunteer roles:
- Treasurer, Pack 556 Cub Scouts – Managed budgets, tracked expenses, maintained financial records, and prepared reports to support organizational planning.
- Co-Chair, International Day Event – Coordinated volunteers, schedules, and logistics across multiple activities, ensuring smooth execution of operations.
IT Technician (Part-Time)
Murphy McKay & Associates
06.2019 - 09.2019
- Supported enterprise office operations including asset tracking, workstation setup, and documentation of technical processes.
- Coordinated logistics and inventory to support smooth operational transitions.
Flight Attendant – First Class Cabin Crew (FG1)
Emirates Airlines
06.2008 - 05.2018
- Operated in a fast-paced, safety-critical environment, supporting daily flight operations across domestic and international routes.
- Collaborated closely with inflight, ground, and operational teams to resolve real-time operational issues.
- Maintained strict adherence to safety procedures, regulatory requirements, and operational protocols.
- Observed operational patterns and provided feedback to improve service flow, efficiency, and compliance.
Passenger Service Agent (Marhaba Services)
Dnata
10.2006 - 06.2008
- Provided premium meet-and-assist services for arriving, departing, and transferring passengers, including VIP and special assistance cases.
- Supported terminal and lounge operations, coordinating passenger flow through check-in, security, immigration, lounges, and boarding.
- Liaised with airline operations, ground staff, and airport authorities to resolve real-time operational issues.
- Ensured compliance with airport procedures, safety standards, and service protocols in a fast-paced environment.
Data Analyst
Datahold Phils. Inc.
04.2005 - 12.2005
- Analyzed and validated datasets to support operational reporting and decision-making.
- Assisted in organizing data workflows and improving reporting accuracy and efficiency.
Education
Bachelor of Science - Information Technology
AMA Computer University
Manila, Philippines01.2005
Skills
Microsoft Excel (pivot tables, formulas, data cleaning, reporting)
- SQL (queries, joins, filtering)
- Python (basic- intermediate; ongoing learning)
- Airport & airline operations (station and frontline operations)
- Operational performance tracking & reporting
- Staffing and scheduling coordination
- Process improvement & documentation
- Safety awareness & regulatory compliance
- Cross-functional communication
- Team coordination & operational support
- Attention to detail
- Adaptability and flexibility
- Decision-making
- Team collaboration
- Effective communication
- Problem-solving aptitude
- Analytical thinking
Timeline
IT Technician (Part-Time)
Murphy McKay & Associates
06.2019 - 09.2019
Stay-at-Home Parent | Volunteer & Leadership Roles
Self-Directed / Independent
10.2018 - Current
Flight Attendant – First Class Cabin Crew (FG1)
Emirates Airlines
06.2008 - 05.2018
Passenger Service Agent (Marhaba Services)
Dnata
10.2006 - 06.2008
Data Analyst
Datahold Phils. Inc.
04.2005 - 12.2005
Bachelor of Science - Information Technology
AMA Computer University