MUYIWA ANIYIKAYE
New York,NY
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
IT Specialist
Government Publishing Office
DC , WA
2023.09 - Current
- Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
- Provided support for web servers configuration and maintenance activities.
- Coordinated with other teams for successful rollouts of new features or bug fixes.
- Resolved complex technical problems through root cause analysis techniques.
- Performed security audits on systems regularly in order to identify potential threats.
- Ensured proper backup strategies are implemented across environments.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
- Analyzed code and corrected errors to optimize output.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Improved and corrected existing software and system applications.
- Developed requirements for system modifications and new system installations.
- Assessed code during testing stage to determine potential glitches and bugs.
- Coordinated system installations, testing and code corrections.
- Monitored equipment function to verify conformance with specifications.
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
- Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
Customer Service Specialist
QEENS PUBLIC LIBRARY
New York , NY
2015.11 - Current
- Provide courteous and accurate assistance to customer on the use of library technology such as helping with troubleshooting and technical support for computer
- Act as a liaison between Information Technology Department and the general public
- Actively provide courteous and friendly service to customers by answering questions and giving direction to customers to enable seamless customer service
- Experience in computer software, Window and Mac operating systems, hardware, and networking
- Good problem-solving and critical-thinking skills
- Experience with software as a service (SaaS) and other software hosting protocols
- Excellent verbal and written communication skills
- Experience maintains a work log of job tickets and maintenance tasks.
President
LEADERSHIP, AFFILIATION, ZION SANCTUARY
Ozone , NY
2010.01 - Current
- Develop or direct study courses or religious education programs within congregations
- Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details
- Schedule special events such as camps, conferences, meetings, seminars, or retreats
- Participate in denominational activities aimed at goals such as promoting interfaith understanding or providing aid to new or small congregations
- Attend seminars, and conferences to obtain program ideas, information, and resources
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Security Officer
FJC SECURITY SERVICE
Flushing , NY
2010.10 - 2015.10
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Maintains organization's stability and reputation by complying with legal requirements
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Obtains help by sounding alarms.
Education
Bachelor of Technology -
New York City College of Technology
Associates of Science: Computer Information System -
Borough of Manhattan Community College
Microsoft Office Specialist -
School of Cooperative Technical School
Skills
- Computer Skills: Microsoft Excel, PowerPoint, Access, Word, Java and Cloud Engineering (AWS Solution Architect)
- Managing and deploying; IaaS, PaaS, SaaS, and On-prem Infrastructures: monitoring using Prometheus and Grafana
- Building Continuous Integration/Delivery pipelines (Jenkins, Maven, SonarQube, Ansible, Terraform, GitHub, Git, Groovy,Prometheus and Grafana, Nexus).
- Excellent written and oral communication
- Training development aptitude
- Technical Support
- Languages; Bash Shell, html, PowerShell yaml, JSON and Groovy
Awards
- Distinguished Scholar, 2012
- Phi Theta Kappa Honor Fellow
- Dean's List, Fall 2011, Spring 2012
Timeline
IT Specialist
Government Publishing Office
2023.09 - Current
Customer Service Specialist
QEENS PUBLIC LIBRARY
2015.11 - Current
Security Officer
FJC SECURITY SERVICE
2010.10 - 2015.10
President
LEADERSHIP, AFFILIATION, ZION SANCTUARY
2010.01 - Current
Bachelor of Technology -
New York City College of Technology
Associates of Science: Computer Information System -
Borough of Manhattan Community College
Microsoft Office Specialist -
School of Cooperative Technical School
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