Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic
MUZAMMIL AMJAD

MUZAMMIL AMJAD

Islip,NY

Summary

Dynamic operational specialist with experience at LaGuardia Gateway Partners, adept at leveraging data analysis and communication skills to enhance service standards. Proven track record in optimizing workflows and collaborating with cross-functional teams to elevate passenger experiences. Proficient in Microsoft Excel and committed to driving operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operational Specialist Intern

LaGuardia Gateway Partners
Queens, NY
05.2025 - Current
  • Coordinated day-to-day terminal operations with commercial partners and vendors to uphold service standards.
  • Assisted in planning and executing public-facing initiatives, events, and promotional activations in Terminal B.
  • Tracked and reported operational KPIs utilizing Excel and terminal systems for performance insights.
  • Collaborated with cross-functional teams to ensure a seamless airport experience for passengers.
  • Participated in operational walk-throughs and quality assurance checks to identify enhancements for passenger flow.

Flight Operation Coordinator

Mid Island Air Services/New York Jet
Ronkonkoma, NY
10.2023 - Current
  • Monitored customer feedback to identify workflow inefficiencies by Descriptive Analytics using Excel and Power BI.
  • Processed and tracked service requests, ensuring timely and accurate fulfillment, similar to workflow time studies and ERP-related tasks.
  • Provided detailed product insights and troubleshooting assistance, requiring strong analytical and communication skills.
  • Worked cross-functionally with flight crews, ground support, and customer service teams to ensure timely and accurate flight schedules and service requests.

Sales Associates

Dunkin Donuts
East Islip, NY
06.2021 - 04.2025
  • Train incoming sales associates in customer service policies and procedures; answer multi-phone orders.
  • Contributed to store opening/closing procedures, which encompassed restocking merchandise and performing cash draw reconciliation.

Education

B.S. - Aviation Administration

Farmingdale State College
Farmingdale, NY
06-2026

Skills

  • Microsoft Office Suite/Excel
  • Data analysis
  • PowerPoint
  • HTML/ CSS
  • CRM and workflow systems familiarity, such as Salesforce-like systems
  • Communication, collaboration, critical thinking, leadership

Certification

Full Stack Web Developing, Ongoing, HTML, CSS, JavaScript, React, Node.js, Express, SQL (Ongoing)

Accomplishments

Collaborated with the X-1 team successfully set up and implement a new system at the FBO, improving operational efficiency and streamlining processes for both staff and customers.

Hobbies and Interests

  • Aviation
  • Enjoy cycling, emphasizing endurance, fitness, and personal discipline.

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual

Timeline

Operational Specialist Intern

LaGuardia Gateway Partners
05.2025 - Current

Flight Operation Coordinator

Mid Island Air Services/New York Jet
10.2023 - Current

Sales Associates

Dunkin Donuts
06.2021 - 04.2025

B.S. - Aviation Administration

Farmingdale State College

Similar Profiles

CREATE PROFILE