Muzhda Latifyar
Renton
Summary
Customer-focused professional with experience in customer service and office support. Skilled in handling high-volume customer interactions, resolving concerns calmly, and maintaining accuracy while following policies and procedures. Reliable, detail-oriented, and well-suited for full-time banking roles requiring trust, confidentiality, and strong communication skills.
Experienced in team leadership and customer engagement, with a strong background in problem-solving and data analysis. Proven ability to enhance service quality and efficiency through strategic coordination and process improvement. Assist customers in person and over the phone with inquiries concerns in service request.
Overview
6
6
years of professional experience
Work History
Customer service representative
Ashley home furniture
Tukwila
12.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Costumer service supervisor
Burlington
Tukwila
01.2022 - Current
- Lead team collaboration, boost service quality, enhance efficiency through strategic coordination.
- Implement customer service tech, streamline communications, resolve issues with innovative solutions.
- Analyze feedback, metrics, and performance data to drive improvements and strategic initiatives.
Receiver
Island crossing LLC
Renton
02.2020 - Current
- Efficiently managed receiving operations, streamlining processes to reduce errors and enhance inventory accuracy.
- Implemented new tracking system, boosting productivity.
- Fostered strong relationships with suppliers and internal teams, ensuring smooth coordination of deliveries.
- Proactively resolved discrepancies, minimizing delays.
- Cultivated strong supplier relationships, ensuring seamless delivery coordination.
- Proactively addressed discrepancies, minimizing delays and improving efficiency.
Education
Certification -
Master makeup academy class
Seattle, USCNA -
Excel CNA
USGED -
Renton technical college
USHigh School Diploma -
Sultan razia
Kabul, USSkills
- Team Leadership
- Time Management
- Training Development
- Adaptability
- Problem Solving
- Sales Strategies
- Customer Engagement
- Process Improvement
- Conflict Resolution
- Cash Handling & Transaction
- Problem resolution
- Professional communication
- Policy & procedure Compliance
Timeline
Customer service representative
Ashley home furniture
12.2024 - Current
Costumer service supervisor
Burlington
01.2022 - Current
Receiver
Island crossing LLC
02.2020 - Current
Certification -
Master makeup academy class
CNA -
Excel CNA
GED -
Renton technical college
High School Diploma -
Sultan razia