Summary

Overview

Work History

Education

Skills

Timeline

Marriaum Saidi

Clarkston,GA

Summary

Proven to excel in a fast-paced environment, I leveraged my food presentation and complaint resolution skills at Hungry Lion to enhance customer satisfaction. Collaborating effectively with the team, I ensured high-quality service, maintaining cleanliness and allergy awareness, leading to a notable improvement in guest experience.

Overview

3

3

years of professional experience

Work History

Restaurant Waiter

Hungry Lion

Solwezi, Zambia

11.2021 - 01.2025

Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Participated in banquets or catering functions held outside restaurant premises.
Greeted customers, provided menus and answered questions about menu items.
Answered phone calls providing information about restaurant services, hours of operation, menu items .
Resolved customer complaints in a polite manner according to company policy.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Verified that prepared food met all standards for quality and quantity before serving it to customers.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.

Education

High School Diploma -

Meheba High School

Zambia

11-2020

Skills

Order taking
Server collaboration
Soft drink service
Food presentation
Complaint resolution

Food safety awareness
Cash handling
Table setting
Cleanliness
Allergy awareness

Timeline

Restaurant Waiter

Hungry Lion

11.2021 - 01.2025

High School Diploma -

Meheba High School