Mwami Mugala
Systems Administrator
Lusaka,Zambia
Summary
I am a Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing various systems, including MAC OS operating systems, servers and specialized ERP software.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Systems Administrator
United States Embassy Lusaka
Lusaka, Zambia
09.2015 - Current
- Diagnose and execute resolution for network and server issues.
- Scan the Network and Computers for security vulnerabilities and offer remediation.
- Monitor networks and network devices to resolve technical problems quickly.
- Configure, troubleshoot, inventory management and issue of mobile phones and computers.
- Programming of analog and digital radios
- Customer support and end user training
- Remote desktop support for tail sites and off site users
- Virtual Server administrations
- Following Department of state IT approved standards when deploying equipment and software
- Install and manage audiovisual equipment.
- Ensure that the submitted user service tickets are resolved in an adequate time frame and efficiently.
Systems Administrator
Mulonga Water And Sewerage Company Limited
Chingola, Copperbelt, Zambia
04.2014 - 08.2015
- Active Director, Exchange and SQL server administration.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Administered quality customer service to in-house staff and satisfied concerns.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Provided on-call support for network engineering duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Provided computer hardware and software troubleshooting, resolving and installation.
- Took over responsibilities of IT Manager during absence and filled in gaps around office.
- Monitored use of data files and regulated access to protect secure information.
- Conducted security audits to identify vulnerabilities.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Manager
Bookworld Limited
Lusaka, Zambia
01.2012 - 07.2015
- Installed and managed audiovisual equipment.
- Built, customized and repaired technology based on staff requests.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Provided a secure computing and networking environment.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Microsoft SQL and Exchange Server Administration.
- Daily database backups and disaster recovery procedures.
- Maintenance of desk phones and PBX system
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- To work with the Dev-Team of Enterprise Resource Planning (ERP) to ensure that the systems remains innovative and meets business goals.
- Liaise with the ISP network engineers and technical service desk when there is a WAN network failure.
Education
Bachelor of Science - Computer Systems & Networking
Cyber Academy
Rhodes Park Lusaka 01.2010 - 12.2012
Master of Science - Network Administration & Security
Atlantic International University
Hawaii, USA (Long Distance) 01.2013 - 12.2015
Higher Diploma - Computer Science And Information Processing
Zambia Institute of Management
Lusaka 01.2006 - 12.2008
CCNA 4 - Routing And Switching
Network Dynamics
Lusaka 01.2014 - 12.2015
Skills
Attention to Detail
Self-Motivated
Hardware knowledge
Organization and Time Management
Hardware and software monitoring
Photography, Cycling, Gardening, Computer Builds and Following Tech Trends
I am a professional photographer that loves the world creatives. I love building/upgrading computers with the newest hardware and software.
Timeline
Systems Administrator
United States Embassy Lusaka
09.2015 - Current
Systems Administrator
Mulonga Water And Sewerage Company Limited
04.2014 - 08.2015
CCNA 4 - Routing And Switching
Network Dynamics
01.2014 - 12.2015
Master of Science - Network Administration & Security
Atlantic International University
01.2013 - 12.2015
IT Manager
Bookworld Limited
01.2012 - 07.2015
Bachelor of Science - Computer Systems & Networking
Cyber Academy
01.2010 - 12.2012
Higher Diploma - Computer Science And Information Processing
Zambia Institute of Management
01.2006 - 12.2008