Mwangi Kihara

• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

- Initiated personally visiting the offices of customers to get to know them, as well as informing on how we can help achieve their wants and needs.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

- Produced documentation regarding commonly asked questions, while enlightening them to the value we offer, using brief summaries.

• Identified marketing methods such as cold calling, networking, and relationship building which significantly expanded the customer base.

- Researched and acquired networking techniques in order to foster a sense comfort and rapport between potential customers.

- Surveyed how people react to certain techniques and approaches and adjusted accordingly.

• Inspected approximately over 40 recording errors and missing exceptions daily in Triad’s payment system and corrected said errors by manually entering correct values.

- Prepared exception spreadsheets and generated known values in the Triad database.

- Optimized this process by creating a "cheat sheet" of six of the common errors and how to solve them.

• Conducted inter-department hires with due diligence based on job criteria, industry standards and competitive research, coordinating with two other colleagues.
• Conducted multiple Audits of nurses’ field performances.

- Guided approximately 7 nurses a day through informative questioning in order to review, as well as evaluate performance.

• Calculated payment of employees based on mileage data.

- Quantified price by calculating total miles driven by the pay/per mile rate.

- Charted price values in an excel sheet, presenting it to billing department.

• Interacted and assisted over 150 customers a day on average.

- Engaged in problem solving for hundreds of customers a day, while upholding exceptional customer service including using sign language for deaf customers.

• Gained accountability and valuable communication and people skills working with diverse colleagues.

- Became receptive and adaptable to acquiring skills as well as knowledge by learning from different colleagues.