Mwanidah Sheyo
Houston,TX
Summary
Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Risk Insurance Advisor
Madison General Insurance
Lusaka, Zambia
04.2014 - 05.2022
- Provided clients with information about available products and services related to risk management and insurance options. Manage brokers and corporate clients on how the risks of their business and how to mitigate such risks.
- Analyzed client's existing policy documents to ensure compliance with regulations.
- Negotiated terms and conditions of policies with underwriters based on client needs.
Customer Relationship Officer
Center For Reproductive Health
Lusaka, Zambia
02.2010 - 06.2013
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Collaborated with other departments within the organization to ensure customer satisfaction.
Education
Professional Risk And Compliance
University of Lusaka
ZambiaCybersecurity
Rice University Cybersecurity Bootcamp
Houston, TXBachelor of Science - Insurance And Risk Management
University of Lusaka
ZambiaSkills
- Customer Complaint Resolution
- Risk Mitigation
- Asset Protection
- Direct Marketing
- Security operations experience
Accomplishments
- Employee of the year 2020
- Best team player 2016-2018
Affiliations
- I used Microsoft Azure to build and host my own "cyber-blog" web application. I secured it with a SSL certificate and applied Azure's security features to protect it.
- Tryhackme member and learning more about Linux, networking and web application
Certification
- Chartered Institute of Insurance member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everybody is a Genius. But if you judge a Fish by its ability to climb a tree, it will live its whole life believing it is stupid.
Albert Einstein
Timeline
Risk Insurance Advisor
Madison General Insurance
04.2014 - 05.2022
Customer Relationship Officer
Center For Reproductive Health
02.2010 - 06.2013
Professional Risk And Compliance
University of Lusaka
Cybersecurity
Rice University Cybersecurity Bootcamp
Bachelor of Science - Insurance And Risk Management
University of Lusaka
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