Mwanze Mcneil
Raleigh,NC
Summary
Summary
Newly certified Phlebotomist with extensive training in venipuncture, capillary puncture, and special collection techniques. Skilled in building rapport with patients to minimize anxiety during blood collection procedures. Dedicated to providing compassionate care while ensuring compliance with healthcare regulations.
Overview
3
3
years of professional experience
Work History
Freight Team Associate
World Market
, NC
08.2023 - Current
- Maintained 99% accurate records of shipments, receiving documents, and invoices.
- Prepared outgoing orders for shipment, achieving 100% accuracy in labeling and packaging.
- Monitored stock levels in the warehouse; promptly notified management when supplies ran low, reducing stockout incidents by 30%.
Store Associate
HomeGoods
Raleigh, NC
03.2022 - 04.2023
- Assisted customers with product selection, pricing, and inquiries, resulting in a 15% increase in customer satisfaction ratings.
- Ensured store cleanliness and addressed customer concerns with professionalism, contributing to a 10% decrease in customer complaints.
- Answered incoming calls regarding product inquiries or orders, achieving a 90% customer issue resolution rate.
Store Associate
Sheetz
Raleigh, NC
07.2021 - 02.2022
- Provided excellent customer service and maintained optimal inventory levels, resulting in a 95% customer satisfaction rate.
- Managed cash register operations efficiently, achieving a 100% accuracy rate in handling transactions.
- Prioritized sanitation by regularly cleaning surfaces and equipment, achieving a consistent 99-grade sanitation score.
Education
AAPT CPT Certification 9837-24 - Phlebotomy
Shades of Purple Health Care Training Institute
Raleigh, NCHigh School Diploma -
Wakefield High School
Raleigh, NCSkills
- Clinical Skills: Proficient in venipuncture and capillary puncture techniques
- Communication and Compliance: Educates patients on procedures and ensures informed consent
- Medical Knowledge: Familiar with anatomy, physiology, and medical terminology
Timeline
Freight Team Associate
World Market
08.2023 - Current
Store Associate
HomeGoods
03.2022 - 04.2023
Store Associate
Sheetz
07.2021 - 02.2022
AAPT CPT Certification 9837-24 - Phlebotomy
Shades of Purple Health Care Training Institute
High School Diploma -
Wakefield High School