Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mwiza Silozi

Seattle,WA

Summary

Detailed UI/UX designer, skilled in software product development. Demonstrating a solid understanding of the design thinking process with a User-Centered approach that solves problems and helps meet business goals. Experience as a Product Designer, IT specialist, and Logistics Specialist imposes skills such as Team Management, Continuous Improvements Processes, and Holistic Thinking. Looking to land a product designer role where honesty, respect, dedication, and continuous learning towards software design products is highly valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Logistics Specialist

Starbucks
Seattle, WA
08.2018 - Current
  • Improve lines of communication between employees and customers.
  • Log, process, and follow up on merchandise authorization shipments in databases.
  • Work with team members to improve process integration and flow.
  • Eliminate process discrepancies, direct budget, and personnel by establishing supply/inventory control management functions.
  • Aid senior leadership with report generation to utilize process improvements.
  • Researched issues and assessed inefficiencies within supply chain using [Software] to devise solutions and improve performance

UI/UX Design Intern

Swanned
Remote, WA
05.2021 - 10.2021
  • Led and designed multiple meetup features that help ex-pats meet in order to find love and friendships
  • Ideated, created wireframes, and presented ideas to stakeholders
  • Collaborated with peers and other design team members to discuss product enhancements and features
  • Conducted competitive and user research to understand pain points and designed style guides for projects. Created testing programs for improvements and safety on consumer products
  • Collaborated with peers and other design team members to discuss product enhancements and features.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Offered suggestions to enhance products design, which would improve user experience.
  • Handled 2 calls per day to address client inquiries and concerns

Desktop Support Technician

Innovative Services LLC
Kent, WA
05.2016 - 06.2020
  • Handled maintenance tasks to promote improved network availability.
  • Oversaw bug reports and completed resolutions within adequate timeframes.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Evaluated software testing, deployment, and updates to maintain compliance with organizational mandates.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Enhanced helpdesk ticketing system, resulting in 50% reduction in support call turnaround time

Education

UI/UX Certificate - Design And Visual Communications

Springboard
San Francisco, CA
11.2021

UX Certificate - Design And Visual Communications

Team Treehouse
Portland, OR
10.2020

Associate of Applied Science - Information Technology

Grand Rapids College
Grand Rapids, MI
01.2013

Skills

  • UX Research
  • Empathy
  • Usability Testing
  • Mockups and design frames
  • Prototype
  • HTML/CSS
  • Wireframing
  • Information Architecture
  • User flows
  • Visual Communication

Certification

  • Certified UX Design, Tree House - 2019-2020
  • Certified UI/UX Design, Springboard - 2020-2021

Timeline

UI/UX Design Intern

Swanned
05.2021 - 10.2021

Logistics Specialist

Starbucks
08.2018 - Current

Desktop Support Technician

Innovative Services LLC
05.2016 - 06.2020

UI/UX Certificate - Design And Visual Communications

Springboard

UX Certificate - Design And Visual Communications

Team Treehouse

Associate of Applied Science - Information Technology

Grand Rapids College
Mwiza Silozi