Mwiza Silozi
Seattle,WA
Summary
Detailed UI/UX designer, skilled in software product development. Demonstrating a solid understanding of the design thinking process with a User-Centered approach that solves problems and helps meet business goals. Experience as a Product Designer, IT specialist, and Logistics Specialist imposes skills such as Team Management, Continuous Improvements Processes, and Holistic Thinking. Looking to land a product designer role where honesty, respect, dedication, and continuous learning towards software design products is highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Starbucks
Seattle, WA
08.2018 - Current
- Improve lines of communication between employees and customers.
- Log, process, and follow up on merchandise authorization shipments in databases.
- Work with team members to improve process integration and flow.
- Eliminate process discrepancies, direct budget, and personnel by establishing supply/inventory control management functions.
- Aid senior leadership with report generation to utilize process improvements.
- Researched issues and assessed inefficiencies within supply chain using [Software] to devise solutions and improve performance
UI/UX Design Intern
Swanned
Remote, WA
05.2021 - 10.2021
- Led and designed multiple meetup features that help ex-pats meet in order to find love and friendships
- Ideated, created wireframes, and presented ideas to stakeholders
- Collaborated with peers and other design team members to discuss product enhancements and features
- Conducted competitive and user research to understand pain points and designed style guides for projects. Created testing programs for improvements and safety on consumer products
- Collaborated with peers and other design team members to discuss product enhancements and features.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Offered suggestions to enhance products design, which would improve user experience.
- Handled 2 calls per day to address client inquiries and concerns
Desktop Support Technician
Innovative Services LLC
Kent, WA
05.2016 - 06.2020
- Handled maintenance tasks to promote improved network availability.
- Oversaw bug reports and completed resolutions within adequate timeframes.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Evaluated software testing, deployment, and updates to maintain compliance with organizational mandates.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Enhanced helpdesk ticketing system, resulting in 50% reduction in support call turnaround time
Education
UI/UX Certificate - Design And Visual Communications
Springboard
San Francisco, CA11.2021
UX Certificate - Design And Visual Communications
Team Treehouse
Portland, OR10.2020
Associate of Applied Science - Information Technology
Grand Rapids College
Grand Rapids, MI01.2013
Skills
- UX Research
- Empathy
- Usability Testing
- Mockups and design frames
- Prototype
- HTML/CSS
- Wireframing
- Information Architecture
- User flows
- Visual Communication
Certification
- Certified UX Design, Tree House - 2019-2020
- Certified UI/UX Design, Springboard - 2020-2021
Timeline
UI/UX Design Intern
Swanned
05.2021 - 10.2021
Logistics Specialist
Starbucks
08.2018 - Current
Desktop Support Technician
Innovative Services LLC
05.2016 - 06.2020
UI/UX Certificate - Design And Visual Communications
Springboard
UX Certificate - Design And Visual Communications
Team Treehouse
Associate of Applied Science - Information Technology
Grand Rapids College