Mwomore Erick George
I.T TECHNICIAN, HARDWARE & NETWORKING
Nairobi,30
Summary
Dynamic and strategic thinker with 13 years’ experience, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems and providing quality assurance and IT support. Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best can be. IT sales competencies Experience of selling communications, IT hardware, voice applications, broadband connections, microchips, network applications, services, data, software, and cloud-based technologies. Keeping up to date with the developments of new technologies. Awareness of emerging markets and trends. Experience in a leadership role. Experience of selling major brands like Oracle, Microsoft, HP, Dell etc. Networking both LAN and WAN. Repairs of hardware. Upgrading and troubleshooting of software.
Persistent but ethical approach towards winning new clients. Having an optimistic outlook towards sales. Good at building a rapport with people. Ability to work on own initiative or as part of a team. Friendly personable manner. Passionate about the quality at work.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
IT/SYSTEMS MANAGER
PRIDE INN HOTELS
Nairobi, 30
01.2018 - 10.2021
- Responsible for day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout hotel / resort.
- Additionally responsible for Information Technology issues, products, and services
- Providing user training and support of all property/site systems, network enhancements, hardware, and software support.
- Also maintain inventory of all hardware products and software licenses, and reviews maintenance agreements.
- Duties:.
- Ensuring all areas of are supported with proper computer systems.
- Providing technical support for all hotel systems including but not limited to:.
- Administering /Hotel Network and Servers.
- Workstations and Printers.
- Telecommunications Systems including management telephone carriers.
- All Hotel Software (e.g., PMS, Delphi, etc.).
- Managing Productivity Applications (e.g., Microsoft Office 2010).
- Administration of Email Systems/Provider (Office 365).
- Performing system administration and maintenance tasks including.
- Data protection/backup and disaster recovery at sites.
- Vulnerability Management.
- Management of software maintenance/updates (Windows, Office, etc.).
- Management of virus protection and end point protection.
- General network and user administration tasks.
- Oversee financial aspects of IT department including expense management, etc.
- Creating and updating detailed documentation on all hotel systems.
- Managing all IT vendors including telecommunications systems.
- Managing all IT-related projects, including renovation, construction, etc.
- Handling other system administration tasks and/or special projects as directed by I.T. Director.
- Assisting with management of HSIA vendor and support services, and providing guest service for in-house groups, etc.
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Spoke at industry events and conferences, sharing systems management techniques.
- Kept computer systems operating at optimal performance levels.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Wrote and updated technical documentation covering system components.
IT SUPPORT/SALES
CAPITAL SOFTWARE
04.2011 - 12.2017
- Installed and configured computer hardware operating systems and applications.
- Monitored and maintaining computer systems and networks.
- Offered technical support to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Replaced parts as required.
- Provided support, including procedural documentation and relevant reports.
- Supported roll-out of new applications.
- Set up new users' accounts and profiles and dealing with password issues.
- Responded within agreed time limits to call-outs.
- Prioritized and managed many open cases at one time.
- Rapidly established good working relationship with customers and other professionals, e.g., software developers.
- Tested and evaluated new technology.
- Conducted electrical safety checks on computer equipment.
- Answered all technical IT questions that clients may have had.
- Came up with new strategies and increased sales.
- Set out of shop display.
- Managed team of eight employees, overseeing hiring, training, and professional growth of employees
- Handled averagely three hundred calls per hour to address customer inquiries and concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Proved successful working within tight deadlines and fast-paced atmosphere
- Supervised work of contracted employees to keep on task for timely completion
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
DATA OFFICER
PATHFINDER INTERNATIONAL
02.2006 - 01.2011
- Entered monthly data in APHIA Plus Database and spreadsheets (Excel).
- Performed data clean up, Data Back-ups and virus free.
- Check data Availability, Consistency and verify that data have been entered correctly.
- Provided basic data summaries as required.
- Filed records appropriately, record and report from filling errors daily, submitted error reports as required by data Manager.
- Secured information by completing data base backups.
- Maintained operations by following policies and procedures hence reporting changes needed.
- Kept company confidence by keeping every information confidential.
- Contributed to team effort by accomplishing related results as needed.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository
Education
Bachelor of Science - Telecommunication and Information Technology
Kenyatta University
Nairobi, 30 01.2008 - 01.2010
Award Certificate in Computer Maintenance & Microsoft Office Packages -
B-Tech Computer College
Mombasa, 28 01.2004 - 01.2005
No Degree - O Levels
Nyang'ori Boys High School
Kisumu, 17 01.1999 - 01.2002
Skills
Managerial experience
Organized managerial style
Manager support
Application installations
Technical Support
Debugging skills
Web Security
Software diagnosis
Customer service expert
Data recovery
TCP/IP
Application support
Desktop support
Technical issues analysis
Timeline
IT/SYSTEMS MANAGER
PRIDE INN HOTELS
01.2018 - 10.2021
IT SUPPORT/SALES
CAPITAL SOFTWARE
04.2011 - 12.2017
Bachelor of Science - Telecommunication and Information Technology
Kenyatta University
01.2008 - 01.2010
DATA OFFICER
PATHFINDER INTERNATIONAL
02.2006 - 01.2011
Award Certificate in Computer Maintenance & Microsoft Office Packages -
B-Tech Computer College
01.2004 - 01.2005
No Degree - O Levels
Nyang'ori Boys High School
01.1999 - 01.2002