MY TRAN THI TRA
Astoria,NY
Summary
Dedicated with a proven track record in client consultation, relationship building, and hygiene practices. Committed to delivering exceptional service and enhancing client satisfaction.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Known for managing client preferences and ensuring compliance with health regulations, driving client satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Nail Artist
JN Nail Bar
New York, NY
06.2018 - 04.2026
- Ensured compliance with health and safety regulations in all nail treatment processes.
- Trained and mentored junior nail artists on techniques, best practices, and customer service standards.
- Implemented inventory management practices to maintain adequate stock of supplies and tools.
- Developed strong client relationships through exceptional service and follow-up communication.
- Introduced new nail care products, enhancing service offerings and improving client satisfaction.
- Streamlined appointment scheduling processes to optimize workflow and reduce client wait times.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
Sales Associate
Noisette Bakery
New York, NY
10.2017 - 05.2018
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
Sales Associate
Organic Planet
Brooklyn, NY
04.2014 - 09.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed sales trends to inform inventory purchases and optimize product offerings for customers.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships with patrons.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Medical Assistant
ASA College
05-2018
Associate of Science - Business Management
IEP School of Commericial Studies
Singapore06-2011
Bachelor of Arts - Language Arts Education
Haiphong University
Vietnam05-2010
Skills
- Product knowledge
- Team collaboration
- Time management
- Client consultation
- Relationship building
- Appointment scheduling
- Client service quality
- Hygiene practices
- Sanitation maintenance
- Schedule maintenance
Timeline
Nail Artist
JN Nail Bar
06.2018 - 04.2026
Sales Associate
Noisette Bakery
10.2017 - 05.2018
Sales Associate
Organic Planet
04.2014 - 09.2017
Bachelor of Science - Medical Assistant
ASA College
Associate of Science - Business Management
IEP School of Commericial Studies
Bachelor of Arts - Language Arts Education
Haiphong University