Mya Alamo
Chicago,IL
Summary
Dedicated undergraduate Psychology student with a strong interest in human behavior and community support. Brings early experience in customer service and administrative tasks, and is recognized for a dependable work ethic, a caring nature, and a natural ability to connect with children and animals. Demonstrates growing leadership skills, excellent communication, and a willingness to learn in fast-paced environments. Eager ro apply academic knowledge to real-world experiences while building a meaningful and service-oriented career.
Overview
3
3
years of professional experience
Work History
Automotive Receptionist
Lucas Tire & Autocare
03.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Passenger Service Agent
Spirit Airlines (AGI)
05.2024 - 07.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
Retail Sales Associate
Jewel Osco
09.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Paid Intern
Lolita Productions
07.2021 - 08.2021
- Developed new marketing strategies for increased brand visibility and customer engagement.
- Organized company events, including team-building activities and industry conferences, promoting a positive work culture.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Worked under general or specific guidelines to support company best practices.
Education
Bachelor of Science - Psychology
Harold Washington College
Chicago, IL05-2027
High School Diploma -
George Westinghouse College Prep
Chicago, IL05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Data inputting
- Office administration
- Travel coordination
- Customer service
- Payment processing
- Microsoft Excel
- Conflict resolution
- Leadership potential
Languages
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Spirit Airlines (AGI)
05.2024 - 07.2024
Automotive Receptionist
Lucas Tire & Autocare
03.2024 - 08.2024
Retail Sales Associate
Jewel Osco
09.2022 - 05.2023
Paid Intern
Lolita Productions
07.2021 - 08.2021
Bachelor of Science - Psychology
Harold Washington College
High School Diploma -
George Westinghouse College Prep
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