Raven Robinson
Pinson
Summary
Aspiring to leverage extensive customer service expertise in a dynamic role
Overview
13
13
years of professional experience
Work History
Automotive Receptionist
Big Log LLC Automotive
Birmingham
01.2019 - Current
- Greeted customers and visitors with professionalism and courtesy.
- Maintained organized reception area to ensure a welcoming environment.
- Processed customer transactions and handled cash register duties accurately.
- Assisted with administrative tasks such as filing and data entry.
- Updated customer records in the database to ensure accuracy and confidentiality.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
- Maintains inventory for used vehicles in appropriate systems.
Patient Relations Coordinator/Triage
American Family Care
Birmingham
08.2016 - 08.2018
- Schedules and confirms patient diagnostic appointments and medical consultations
- Compiles and records medical charts, report, and correspondence using computer
- Answers telephones, and directs call to appropriate staff
- Receives and routes messages and documents to appropriate staff
- Greets visitors, ascertains purpose of visit, and directs to appropriate staff
- Verifies insurance and interviews patients in order to complete document, case histories, and forms such as intake and insurance forms
- Maintains medical records, technical library and correspondence files
- Operates office equipment such as voicemail messaging systems, use software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Transmits correspondence and medical records by mail, email, or fax
- Performs various clerical and administrative functions, such as ordering and maintaining an inventory of supplies
- Arranges hospital admissions for patients
- Transcribes recorded messages and practitioners diagnoses and recommendations into patients’ medical records
- Performs bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records
- Prepares correspondence and assists physicians with preparation of reports, speeches, articles, and conference proceedings
Hostess
Applebee’s
Birmingham
04.2013 - 07.2014
- Coordinates activities of dining room personnel to provide fast and courteous service to patrons
- Schedules dining reservation and arranges parties or special services for diners
- Greet guests and patrons personally and on the telephone
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Inspects and maintains the dining facilities
Sales Associate
Crazy 8
Birmingham
11.2013 - 12.2013
- Greeted customers and determined their sales needs
- Provided advice to clients regarding particular products or services
- Performed cashiering duties and accepted payment through cash, checks and/or credit card
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Customer Service Attendant/Cashier
Birmingham Zoo
Mountain Brook
05.2012 - 01.2013
- Performed bookkeeping and cash handling
- Assisted guests at zoo exhibits and main attractions
- Performs cashiering duties at the Zoo’s ticket counter, gift shop, and/or concession stand facilities
- Answers and/or transfers incoming phone calls; greets and directs zoo visitors.
- Responds to customer inquiries regarding Birmingham Zoo services and products
- Performs ticket sales
Education
High School Diploma -
Shades Valley High School
Irondale AL05.2013
Some College (No Degree) -
Lawson State Community College
Birmingham, AlabamaSkills
- Customer service
- Data entry
- Appointment scheduling
- Cash handling
- Medical record maintenance
- Office management
- Communication skills
- Multi-line telephone systems
- Positive and professional
- Office administration
- Mail handling
References
Available upon request
Timeline
Automotive Receptionist
Big Log LLC Automotive
01.2019 - Current
Patient Relations Coordinator/Triage
American Family Care
08.2016 - 08.2018
Sales Associate
Crazy 8
11.2013 - 12.2013
Hostess
Applebee’s
04.2013 - 07.2014
Customer Service Attendant/Cashier
Birmingham Zoo
05.2012 - 01.2013
High School Diploma -
Shades Valley High School
Some College (No Degree) -
Lawson State Community College