Mya Amstutz
Lima,OH
Summary
Shift Supervisor at Starbucks with a proven track record in enhancing workflow efficiency and resolving customer complaints. Skilled in cash handling and staff motivation, I foster a positive environment while training team members to excel in service delivery. Committed to operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Lima, OH
04.2024 - Current
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on beverage preparation and customer service techniques.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Implemented operational improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, fostering a positive store environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Sales Associate
The UPS Store Inc.
Lima, OH
06.2022 - 04.2024
- Assisted customers with packaging and shipping solutions to ensure satisfaction.
- Completed licensing to become a notary public
- Operated shipping and receiving systems for processing orders efficiently.
- Maintained accurate inventory records using point-of-sale software.
- Collaborated with team members to streamline service processes and reduce wait times.
- Provided positive first impressions to welcome existing, new, and potential customers.
Line Cook
The Inn
Ada, OH
09.2020 - 07.2022
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure efficient meal service during peak hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Assisted in inventory management by tracking stock levels and notifying suppliers as needed.
- Trained new team members on food preparation techniques and safety protocols.
- Prepared food for banquets and led banquet rooms.
Education
No Degree - Nutrition Sciences
Institute For Integrative Nutrition
Newark, OHHigh School Diploma -
Bath Highschool
Lima, OH05.2023
High School Diploma -
Apollo Career Center
Shawnee, OH05.2023
Skills
- Customer-oriented
- Staff motivation
- Conflict resolution techniques
- Problem-solving
- Team supervision
- Complaint resolution
Accomplishments
Certified Notary Public
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Sales Associate
The UPS Store Inc.
06.2022 - 04.2024
Line Cook
The Inn
09.2020 - 07.2022
No Degree - Nutrition Sciences
Institute For Integrative Nutrition
High School Diploma -
Bath Highschool
High School Diploma -
Apollo Career Center