Mya Bird
Grand Rapids,MI
Summary
Dynamic and results-driven professional with a strong background in hospitality and retail, notably at Heather Hills. Proven team leader with exceptional problem-solving skills and attention to detail, fostering positive customer relationships and enhancing service quality. Adept at managing operations and training staff to achieve high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Lead Server
Heather Hills
Kentwood, MI
11.2021 - 08.2025
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Sales Associate
American Eagle/Aerie
Kentwood, MI
12.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Social Work
Grand Valley State University
Allendale, MIHigh School Diploma -
Forest Hills Northern
Grand Rapids, MI05.2025
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Timeline
Sales Associate
American Eagle/Aerie
12.2023 - 05.2024
Lead Server
Heather Hills
11.2021 - 08.2025
Social Work
Grand Valley State University
High School Diploma -
Forest Hills Northern