Mya Blackwell
Hampton,VA
Summary
Seasoned professional with 15 years of experience in implementation consulting, client onboarding, and business process analysis. Expertise in managing complex projects, guiding clients to effective solutions, and leading teams in dynamic environments. Strong skills in cross-functional collaboration, performance management, and customer relationship development.
Overview
15
15
years of professional experience
Work History
Implementation Consultant II
ADP
Norfolk, VA
01.2022 - 10.2025
- Guided business clients through product onboarding and implementation, providing support related to HR and payroll processes, practices, and system functionality.
- Analyzed clients’ HR and payroll systems, business processes, and operational needs to recommend effective implementation solutions.
- Advised clients on best-practice HR and payroll workflows, helping identify and resolve process challenges, compliance-related concerns, project risks, and implementation hurdles.
- Collaborated with sales, service, and project teams to coordinate data migration, payroll and system configuration, and implementation deliverables based on client requirements.
- Managed multiple time-sensitive client projects while prioritizing competing business needs and maintaining consistent communication, follow-up, and support.
- Supported clients throughout implementation by coordinating next steps, addressing HR and payroll-related inquiries, and ensuring system setup and processes aligned with their business requirements.
Retail Store Manager
Verizon Wireless
Newport News, VA
07.2010 - 10.2021
- Led daily retail operations while coaching sales associates to improve product knowledge, customer engagement, and sales performance.
- Trained employees on sales processes, product features, service plans, and emerging technologies to enhance team expertise and customer service.
- Trained employees on sales processes, product features, service plans, and emerging technologies, including smartphones and 5G Home Internet.
- Oversaw inventory control for high-value devices and accessories, including stock management, audits, and loss-prevention practices.
- Coordinated employee scheduling, payroll approvals, and store budgeting to optimize workforce management and operational efficiency.
- Maintained corporate visual merchandising standards and executed promotional rollouts.
- Resolved complex customer escalations to support customer satisfaction, retention, and long-term customer relationships.
- Recruited, interviewed, hired, and onboarded employees to maintain appropriate staffing levels.
- Conducted performance evaluations and implemented coaching and corrective action plans to improve employee performance and align with store goals.
Education
High School Diploma -
Heritage High School
Newport News, VABusiness Management Coursework -
Johnson C. Smith University
Charlotte, NCSkills
- Client onboarding
- Data Migration Coordination
- Business Process Analysis
- System Requirements Analysis
- Workflow Optimization
- Project Coordination
- KPI management
- Team leadership
- Cross-functional collaboration
- Relationship management
- Customer Escalation Resolution
- Verbal communication
Core Competencies
Client Onboarding & Implementation, Business Process Analysis, System Requirements Analysis, Data Migration Coordination, Workflow Optimization, Project Coordination, Team Leadership & Coaching, Sales Performance Management, KPI & Goal Management, Talent Acquisition & Onboarding, Inventory & Asset Management, Retail Operations & Compliance, Client Relationship Management, Cross-Functional Collaboration, Customer Escalation Resolution, Problem Solving, Communication, Time Management & Organization
Timeline
Implementation Consultant II
ADP
01.2022 - 10.2025
Retail Store Manager
Verizon Wireless
07.2010 - 10.2021
High School Diploma -
Heritage High School
Business Management Coursework -
Johnson C. Smith University