Mya Boima
Jessup ,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Hair Stylist
Labahdorh Coiffeur
Laurel, MD
06.2023 - 06.2025
- Delivered personalized haircuts and styles based on client preferences and facial features.
- Maintained cleanliness and organization of workstations to ensure a safe, welcoming environment.
- Assisted clients with product selection, providing recommendations for hair care and styling needs.
- Collaborated with team members to streamline salon operations and enhance customer service experience.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Maintained clean and organized work station, complying with health and safety standards.
- Built rapport with clients to understand their style preferences and hair care routines.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
Administration Assistant
Panda LLC
Columbia MD
07.2024 - 12.2024
- Assisted in organizing office documents and maintaining filing systems to ensure efficient retrieval.
- Supported daily administrative tasks, including scheduling appointments and managing calendars for team members.
- Coordinated communication between departments by preparing and distributing internal memos and reports.
- Managed office supplies inventory, ensuring availability of necessary materials for smooth operations.
- Greeted visitors and clients, providing courteous assistance while directing inquiries to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Psychology
Meade High School
Jessup, MD06-2026
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Highly motivated self-starter
- Relationship building and management
- Hair extensions
- Natural hair care
- Customer education
- Blow-dry styling
Languages
English
Full Professional
Timeline
Administration Assistant
Panda LLC
07.2024 - 12.2024
Hair Stylist
Labahdorh Coiffeur
06.2023 - 06.2025
Psychology
Meade High School