Mya Crockett
Grass Lake,MI
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
42 North Social House
Dexter, MI
08.2024 - Current
- Stocked service areas with supplies during slow periods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked food before serving it to customers.
Bartender
The Circ Bar
Ann Arbor, MI
04.2024 - 09.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Balanced daily registers and generated sales reports for management.
- Processed payments accurately and efficiently with POS system.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Arranged bottles and glasses behind bar to make attractive displays.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted guests with friendliness and professionalism.
- Neatly sliced and pitted fruit for garnishing drinks.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Barback
CIRC Bar
Ann Arbor, US
05.2023 - 04.2024
- Ensured compliance with health and safety regulations at all times.
- Stocked service stations with ice, napkins and straws.
- Disinfected bathrooms and resupplied with proper paper products.
- Greeted guests with friendliness and professionalism.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Supported serving staff in delivering accurate and well-presented food orders.
- Collaborated with team members to plan and execute special events and promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Performed minor maintenance tasks to keep bar equipment in good working order.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Replenished bar glasses, garnishes and condiments.
- Maintained cleanliness and organization of bar area, including counters and sinks.
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Effectively multitasked within fast-paced environment.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Barista
Dunkin'
Chelsea, US
12.2022 - 05.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked shelves with ingredients needed to make coffee drinks.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Barista
Starbucks
Jackson, US
08.2022 - 12.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked shelves with ingredients needed to make coffee drinks.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Input orders into point of sale system and handled customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
BDC Agent
Art Moehn
Chelsea, US
05.2022 - 08.2022
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Developed new leads each day at or above quotas.
- Maintained up-to-date knowledge of product changes and new models available.
- Collaborated with new customers to give details about company offerings.
- Updated customer records with accurate contact information and notes regarding interactions.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Handled customer complaints in a professional manner.
Host/Carryout
Grateful Crow
Chelsea, US
09.2021 - 03.2022
- Received and recorded patrons' dining reservations.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests upon arrival and provided them with menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Hostess/Cashier
Big Boy Restaurant
Chelsea, US
03.2019 - 03.2020
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Greeted customers, answered questions and recommended specials to increase profits.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High school diploma -
Stockbridge High School
Stockbridge, MI05.2022
Skills
- Safe service compliance
- Health codes compliance
- Bar restocking
- Responsible alcohol service
- Cash and credit transactions
- Strong multitasking
- Customer service
- Organizational growth
- Team member support
- Daily specials memorization
- Hostess support
- Wine pairing
- Table resetting
- Menu presentation
- Dining area maintenance
- Safe food handling
- Task prioritization
- Exceptional customer service
- Coffee expertise
- Espresso machine operation
- Latte art
- Order taking
- Point of sale operation
- Cash handling
- Team leadership
- Decision-making
- Hospitality and accommodation
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Serv Safe
Timeline
Server
42 North Social House
08.2024 - Current
Bartender
The Circ Bar
04.2024 - 09.2024
Barback
CIRC Bar
05.2023 - 04.2024
Barista
Dunkin'
12.2022 - 05.2023
Barista
Starbucks
08.2022 - 12.2022
BDC Agent
Art Moehn
05.2022 - 08.2022
Host/Carryout
Grateful Crow
09.2021 - 03.2022
Hostess/Cashier
Big Boy Restaurant
03.2019 - 03.2020
High school diploma -
Stockbridge High School