Mya Feltner
Kenosha,WI
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operational Manager
Converse
Pleasant Prairie , WI
05.2022 - Current
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Collaborated with team leaders on quality audits.
- Resolved conflicts within teams by providing clear direction or mediation services when needed.
- Addressed customer concerns with suitable solutions.
- Presented performance and productivity reports to supervisors.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations, industry standards and government laws.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
Retail and Stock Associate
Michael Kors
Pleasant Prairie , WI
10.2022 - 10.2023
- Updated product labels to reflect accurate pricing.
- Replenished inventory with focus on addressing customer needs.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Communicated with customers to answer questions.
- Stored returned items in designated area according to company policy.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Set up attractive visual displays in windows and on the sales floor.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Assisted customers with product, promotion and policy information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
Manager
McDonald's Restaurant
Kenosha, WI
05.2020 - 07.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Applied Science - Criminal Justice
Gateway Technical College
Kenosha12-2023
High School Diploma -
Bradford High School
Kenosha06-2021
Associate of Applied Science - Criminal Justice
University Of Wisconsin- Parkside
KenoshaSkills
- Performance monitoring
- Health and safety compliance
- Performance reporting
- Solutions development
- Customer service
- Cultural awareness
- Staff training
- Management
- Data evaluation
- Goal setting
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Safe Serve Food and Safety License: Valid through Nov 2026
- Narcan Certified: Valid through August 2025
- Security Certified: Completed through Gateway
Accomplishments
- Honor Roll
- Dean's List
- Employee of the Month (Mcdonald's)/ All-star (Converse)
Timeline
Retail and Stock Associate
Michael Kors
10.2022 - 10.2023
Operational Manager
Converse
05.2022 - Current
Manager
McDonald's Restaurant
05.2020 - 07.2022
Associate of Applied Science - Criminal Justice
Gateway Technical College
High School Diploma -
Bradford High School
Associate of Applied Science - Criminal Justice
University Of Wisconsin- Parkside
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