Mya Henderson
Houston
Summary
Accomplished Retail Manager with a proven track record at Vape City, enhancing store operations and customer satisfaction. Expert in inventory control and strategic selling, with a knack for fostering strong customer relationships. Achieved consistent sales growth by leveraging exceptional customer service and cash management skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.
Overview
5
5
years of professional experience
Work History
Retail Manager
Vape City
09.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
Account Executive
Comcast
05.2022 - 02.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Shift Lead
Dunkin
04.2023 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Warehouse Package Handler
FedEx
07.2021 - 01.2022
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Sales Associate
Ross
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Kohls
09.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Texas Connections Academy
Houston, TXSkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Strategic selling
- Employee scheduling
- Distribution center management
- Customer outreach
Timeline
Retail Manager
Vape City
09.2023 - Current
Shift Lead
Dunkin
04.2023 - 08.2023
Account Executive
Comcast
05.2022 - 02.2023
Warehouse Package Handler
FedEx
07.2021 - 01.2022
Sales Associate
Ross
09.2020 - 03.2021
Sales Associate
Kohls
09.2019 - 12.2020
Texas Connections Academy
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