Mya Hill
Newport News,VA
Summary
Dynamic professional with a proven track record in customer service adept in maintaining scheduling and excelling in communication skills. Leveraged adaptability and critical thinking to enhance operational efficiency and customer satisfaction. Skilled in Microsoft Office and conflict resolution, consistently achieving goals with professionalism and teamwork. Being able to be diligent with successfully managing front desk operations, ensuring welcoming environment and smooth office functioning.
Overview
5
5
years of professional experience
Work History
Inbound Stower
Amazon Robotics
Durham, Nc
05.2024 - Current
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
Front Desk Assistant Intern
Recreation and Parks
Hampton, Va
06.2024 - 08.2024
- Implemented time-saving strategies for organizing files and documents, resulting in streamlined office operations.
- Provided administrative support such as filing documents, updating records to maintain an efficient front desk operation.
- Managed multiline phone system effectively, directing calls to parents and children, while assisting callers with inquiries on how to get children started with the program.
- Participated in training sessions to expand knowledge of industry best practices and enhance professional development.
Production Worker
Amazon Robotics
Suffolk, VA
05.2023 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Youth Recreational Aide
Recreation and Parks
Hampton, VA
06.2022 - 08.2022
- Evaluated participant feedback surveys to identify areas of growth as well as strengths within our programming strategy.
- Utilized creative methods such as role-playing scenarios or interactive games when teaching important life skills like decision-making, communication or conflict resolution.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in youth recreation settings.
- Supervised groups of youths during various indoor and outdoor recreational activities to ensure safety and fun.
- Maintained accurate records of attendance, incident reports, and program evaluations for administrative purposes.
- Facilitated effective problem-solving among participants in conflicts or disagreements during recreational activities.
- Managed supplies inventory ensuring adequate resources were available for planned activities while adhering to budget constraints.
Packaging Handler
Amazon
Suffolk, VA
05.2022 - 08.2022
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
- Labeled packages with appropriate shipping information for accurate deliveries.
Customer Service Representative
Harris Teeter Grocery Store
Durham Nc
03.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Food Lion
Hampton, Va
03.2020 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Cashier
Journeys Shoe Store
Hampton
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bethel High School
Hampton, VA2021
Bachelor Of Science - Psychology
North Carolina Central University
Durham, NC05.2025
Skills
- Maintaining records
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Microsoft office
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
Community Service
Helping individuals where their is need, solving problems effectively offering and providing more support. Developing a resilient relationship with individuals to ensure their process while upholding professionalism. Ensure mental health and stability is well overall after the process of providing them access to more resources.
Timeline
Front Desk Assistant Intern
Recreation and Parks
06.2024 - 08.2024
Inbound Stower
Amazon Robotics
05.2024 - Current
Production Worker
Amazon Robotics
05.2023 - 08.2023
Youth Recreational Aide
Recreation and Parks
06.2022 - 08.2022
Packaging Handler
Amazon
05.2022 - 08.2022
Customer Service Representative
Harris Teeter Grocery Store
03.2022 - 05.2022
Customer Service Cashier
Food Lion
03.2020 - 07.2021
Cashier
Journeys Shoe Store
09.2019 - 02.2020
Bethel High School
Bachelor Of Science - Psychology
North Carolina Central University