Mya Hough
Charleston,WV
Summary
Dynamic communicator with a robust background in fitness and client-facing roles, specializing in trust-building, informed decision-making, and exceptional customer experiences. Expertise in cultivating strong client relationships, identifying unique needs, and influencing purchasing decisions through tailored, value-driven communication. Thrives in fast-paced environments with a strong motivation to enhance revenue and performance in remote closing positions.
Overview
3
3
years of professional experience
Work History
Indoor Cycling Instructor
Zenergy Cycling
12.2024 - 03.2026
- Conscious Leadership: Leading high intensity classes, providing motivation and personalized feedback throughout the duration of the session whilst monitoring the safety of clients.
- Building and Maintaining Client Rapport: Connecting, engaging, and networking with clients in person but also via social media to build a base of customers with a community feel.
- Managing Digital Brand: Consistently posting creative, intriguing promotions as well as advertising via Instagram and other social media platforms.
Studio Front Desk Coordinator
Zenergy Cycling
02.2024 - 12.2024
- Maintaining Interpersonal Relationships: Welcoming and greeting by name each rider that comes through the door whilst assisting them with any equipment needed for the spin class.
- Rider Registration: Registering, checking in and maintaining rider’s accounts via the MarianaTek platform, ensuring that all fees are paid and bookings are verified.
- Studio Maintenance: Keeping the studio and its spaces clean, tidy and prepared for riders by efficiently cleaning from top to bottom each day.
Executive Secretary/Assistant
Waco Oil and Gas
05.2023 - 08.2023
- Strategic Administrative Support: Provided high-level administrative support to executive leadership, ensuring seamless daily operations and contributing to the overall efficiency of the executive office.
- Confidentiality and Discretion: Managed sensitive information with the utmost confidentiality and discretion, handled executive correspondence, and confidential reports.
- Technology Proficiency: Leveraged advanced skills in office productivity software and specialized tools, streamlining administrative processes and enhancing overall office efficiency.
- Client and Stakeholder Engagement: Acted as a liaison between executive leadership and internal/external stakeholders, demonstrating strong interpersonal skills and professionalism in all interactions, reinforcing positive relationships critical to the company’s success.
Education
Bachelor of Science - Business
West Virginia University
Morgantown05.2028
Skills
- Strong leadership skills
- Expertise in Hospitality Management
- Persuasive Communication and Relationship Building
- Client Engagement and Rapport Development
- Efficient in Adobe Express for digital content creation
- High-Pressure Decision Making
- Digital Content Creation utilizing Canva
- Adaptability and Performance in Fast-Paced Environments
Timeline
Indoor Cycling Instructor
Zenergy Cycling
12.2024 - 03.2026
Studio Front Desk Coordinator
Zenergy Cycling
02.2024 - 12.2024
Executive Secretary/Assistant
Waco Oil and Gas
05.2023 - 08.2023
Bachelor of Science - Business
West Virginia University