Summary
Overview
Work History
Education
Affiliations
Accomplishments
Timeline
Generic

Mya James

Pompano Beach,FL

Summary

Motivated Student with a strong ability to learn quickly and contribute to real-world experiences. Skilled in customer relationships, conflict resolution, and problem solving as a Member Experience Associate.

Overview

5
5
years of professional experience

Work History

Member Experience Associate

Yoga Joint
Fort Lauderdale, FL
04.2021 - Current
  • Greeted members upon arrival and provided assistance with membership inquiries.
  • Facilitated the onboarding process for new members, including providing tours of facility and completing paperwork.
  • Developed relationships with current members by engaging in conversations about their experiences at the facility.
  • Answered incoming calls regarding membership inquiries and complaints in a professional manner.
  • Attended regular meetings with management team to discuss ways to improve the member experience.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.

Hostess

Pinos Restaurant
Castle Pines, CO
08.2020 - 07.2021
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Greeted guests warmly upon arrival, and seated them.

Education

Some College (No Degree) - Data Science And Analytics

Florida Atlantic University
Boca Raton, Florida

Affiliations

  • Reading
  • Weight Lifting
  • Yoga
  • Traveling

Accomplishments

  • Played competitive volleyball for 6 years
  • Earned a volleyball scholarship to Lynn University

Timeline

Member Experience Associate

Yoga Joint
04.2021 - Current

Hostess

Pinos Restaurant
08.2020 - 07.2021

Some College (No Degree) - Data Science And Analytics

Florida Atlantic University

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Mya James