Mya Jones
Coral Springs,Florida
Summary
Highly motivated and results-driven professional with extensive experience in customer service, team management, and event coordination. Proven track record of enhancing operational efficiency, improving customer satisfaction, and boosting sales. Adept at creative and content writing, with a strong background in communications and media studies. Seeking opportunities to leverage skills and experience in a dynamic role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Server
The Namu
02.2021 - Current
- Ensured prompt attention to customers' needs without compromising quality, resulting in 20% increase in positive customer feedback
- Provided informed menu recommendations, enhancing personalized dining experiences and boosting sales
- Led ServSafe Management and Food Safety Certification training, improving team performance by 50% and ensuring compliance with safety standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Assistant Manager
Hallyu Korean BBQ
08.2023 - 02.2024
- Developed and managed restaurant's website, boosting online visibility and accessibility, leading to 30% increase in customer inquiries
- Maintained position of Head Server, earning praise for attention to detail and fostering strong customer connections, ensuring high customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Gardens Volunteer
Morikami Japanese Gardens
10.2016 - 01.2021
- Supported events with setup, coordination, and cleanup for seamless execution and positive guest experiences, demonstrating excellent organizational skills
- Managed tasks such as guest direction, ticket sales, food service, and traffic flow control, ensuring efficient event operations
- Enhanced event operations through recommendations, improving efficiency and satisfaction by 15%
- Maintained professionalism and organization, fostering positive relationships and welcoming atmosphere for guests.
Disney Culinary Program
08.2020 - 02.2020
- Prepared and presented delectable dishes to meet Disney's high standards of quality and creativity
- Collaborated with diverse culinary team in food preparation, cooking, plating, and garnishing
- Ensured guest satisfaction and safety by following strict food safety and sanitation protocols while actively participating in menu planning and special events.
Education
Communications and Media Studies -
Broward College
Coconut Creek, FLSkills
- Effective Time Management
- Customer Service
- Adaptability
- Creative Writing
- Content Writing
- Gourmet Training
- Network Administration
Websites
Extracurricular Activities
Competitor, Florida Prostart Competition, 08/01/17, 02/01/20, Collaborated with a team of four as the designated baker, competing for the prestigious State of Florida Culinary Scholarship., Achieved 8th place out of 52 teams, demonstrating strong teamwork and culinary skills., Secured 1st place individually for dessert creation, showcasing exceptional baking and creative abilities.
Certification
Servsafe, MTA Associates of Technology, Food Handlers
Timeline
Assistant Manager
Hallyu Korean BBQ
08.2023 - 02.2024
Senior Server
The Namu
02.2021 - Current
Disney Culinary Program
08.2020 - 02.2020
Gardens Volunteer
Morikami Japanese Gardens
10.2016 - 01.2021
Communications and Media Studies -
Broward College
Servsafe, MTA Associates of Technology, Food Handlers
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