Mya Lau
Lititz,PA
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in the hospitality industry.
Overview
8
8
years of professional experience
Work History
Hostess, Food Runner, Server
Old Lincoln House
07.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cafe Manager
Brazilian Table
03.2024 - 07.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Create weekly food, and drink features.
Barista
Cafe Arabella
08.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
CEO
Lancaster Extrusion, Inc.
06.2016 - 11.2022
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Manually set up machinery, lathes, and grinders.
- Adjusted machine settings to reduce waste and improve efficiency.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
- Forklift operator
Education
No Degree - Psychobiology
Penn State (York)
York, PA08.1999
High School Diploma -
Mannheim Township High School
Manheim Township, PA06.1997
Skills
- Guest Relations
- Effective Multitasking
- Detail Oriented
- Teamwork and Collaboration
- Decision-Making
Timeline
Hostess, Food Runner, Server
Old Lincoln House
07.2024 - Current
Cafe Manager
Brazilian Table
03.2024 - 07.2024
Barista
Cafe Arabella
08.2023 - 03.2024
CEO
Lancaster Extrusion, Inc.
06.2016 - 11.2022
No Degree - Psychobiology
Penn State (York)
High School Diploma -
Mannheim Township High School
Similar Profiles
ARUN VARGHESEARUN VARGHESE
Care assistant at CASTLEMEADOW CARE LINCOLN HOUSE CARE HOMECare assistant at CASTLEMEADOW CARE LINCOLN HOUSE CARE HOME
Sally GilesSally Giles
Associate Speech and Language Therapist at Purple House LincolnAssociate Speech and Language Therapist at Purple House Lincoln
Lauren PennerLauren Penner
Pilates Instructor at Lotus House Of Yoga LincolnPilates Instructor at Lotus House Of Yoga Lincoln
Joshua UmbleJoshua Umble
Greenskeeper at Lancaster Country ClubGreenskeeper at Lancaster Country Club
Walter CampbellWalter Campbell
Certified Nurse Assistant at Brethren Village Retirement CommunityCertified Nurse Assistant at Brethren Village Retirement Community