Mya Leach
Cumberland,OH
Summary
Personable and professional employee that has worked in healthcare settings. Has years of customer service experience and knows how to abide by confidential and professional standards. Loves to work in a happy environment and uplifting those around. Highly-motivated and enjoys working with people of all ages. Has worked in diverse settings that are both physically and emotionally demanding.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Barista
Chapmans Coffee House
Cumberland, OH
10.2023 - Current
- Prepared and served high-quality coffee beverages to customers.
- Managed daily inventory of coffee supplies and equipment.
- Trained new baristas on beverage preparation and customer service standards.
- Assisted customers with menu selections and special requests.
- Handled cash transactions and processed customer payments accurately.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Receptionist
Caldwell Vision Centre
Cumberland, OH
11.2022 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Worked one on one with optometrist learning professional etiquette.
- Assisted patients in selecting eyewear and provided product information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided proper sanitation to exam room.
- Helped business provider file insurance claims, worked with insurance companies to resolve issues.
- Scheduled appointments
- File and record keeping
- Phone Etiquette
Job Coach
Cedar Ridge Behavioral Health
Cambridge, OH
05.2025 - 09.2025
- Provided guidance on effective communication and teamwork in workplace settings.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Conducted individualized assessments of client abilities, interests, and needs.
- Guided clients in learning to complete job tasks to develop motivation and skills.
Education
Bachelor of Nursing - Nursing
Muskingum University
New Concord, OH 08.2024 - 03.2026
Associate of Science - Biology
Zane State College
Zanesville , OH 01.2021 - 05.2024
Associate of Arts - Biology
Zane State College
Zanesville , OH 01.2021 - 05.2024
Skills
- Time management
- Customer service
- Office administration
- Communication skills
- Hospitality and accommodation
- Positive and professional
- Performance improvement
- Group and individual instruction
- Performance assessments
- Progress monitoring
- Task demonstrations
Certification
- CPR Certified
- BLS Certified
- SRNA Certification
Timeline
Job Coach
Cedar Ridge Behavioral Health
05.2025 - 09.2025
Bachelor of Nursing - Nursing
Muskingum University
08.2024 - 03.2026
Barista
Chapmans Coffee House
10.2023 - Current
Receptionist
Caldwell Vision Centre
11.2022 - Current
Associate of Science - Biology
Zane State College
01.2021 - 05.2024
Associate of Arts - Biology
Zane State College
01.2021 - 05.2024