Mya Mason
Whiteville,NC
Summary
Committed ambitious worker with 7 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Taco Bell
Whiteville, USA
04.2024 - Current
- Complete tasks on time
- Communicate well with other team members
- Be positive
- Participate in meetings and offer feedback
- Meet deadlines and expectations
- Contribute to the team goals
- Resolve conflicts
- Support other team members
- Be flexible and adaptable
Direct Support Professional
CBC Education, Inc.
Whiteville, USA
06.2023 - Current
- Direct Care Specialists counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, aging, or the stress of daily life
Crew Member
McDonald's
Whiteville, USA
10.2022 - 02.2023
- Greeting and welcoming guests
- Accurately taking and serving orders of food and beverages
- Keeping our workspace and guest service area neat and clean
Customer Service Representative
Victra - Verizon Wireless Premium Retailer
Winterville, USA
07.2022 - 08.2022
- Provided outstanding customer service and ensured guest satisfaction
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Greeted customers
- Managed customer accounts
- Created call center scripts
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
Customer Service Representative
STARTEK
Myrtle Beach, USA
07.2020 - 01.2021
- Help customers with complaints and questions
- Give customers information about products and services, take orders, and process returns
- Helping customers understand the product and answering questions about their accounts
Customer Service Associate (Seasonal)
Lowes Home And Improvement
Whiteville, USA
02.2019 - 07.2019
- Prepared, completed and processed customer account forms and database changes
- Achieved 75% customer satisfaction scores by de-escalating complaints quickly
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Tracks hundreds of interactions per hour for auditing, reporting and training purposes
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Dietary Aide
Blue Ridge HealthCare
Georgetown, USA
11.2018 - 12.2018
- Worked with dietary cook to update cleaning protocols and increase aide efficiency
- Used high powered dishwasher to wash plates, cups, utensils, serving tools and cooking equipment
- Served specific meals to patients with special dietary needs with accuracy and speed
- Set over 20 tables before patients arrived to maintain efficiency of meal services
- Helped patients with special needs eat meals with kindness and patience
- Cleaned up tables and floors in 300 person residence
- Established healthful and therapeutic meal plans and menus for individuals with specific health conditions
Cashier
Taco Bell
Whiteville, USA
01.2016 - 07.2017
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted customers with account updates, new service additions and promotional offers
- Drove sales and add-on purchases by promoting specific item options to customers
- Welcomed customers, offering assistance to help find necessary store items
- Learned roles of other departments to provide coverage and keep store operational
- Built relationships with strategic partners leading to business development opportunities
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed returned items in accordance with store policy
Education
Freshman - Business Management
Pitt Community College
Winterville, NC08.2021
High school -
Whiteville High School
Whiteville, NC06.2017
Skills
- Food Service
- Nursing Home
- Kitchen Staff
- Payment processing
- Retail sales customer service
- Credit and cash transactions
- Problem-solving abilities
- ID Verification
- Store maintenance
- Customer Service
- Customer Care
- Customer Support
- Microsoft Office
- 10 Key Calculator
- QuickBooks
- Dietary Aide Experience
- Food Preparation
- Business Development
- Office Management
- Menu Planning
- Special Needs
- Catering
- POS
- Purchasing
- Culinary Experience
- Typing
- Pricing
- Budgeting
- Data entry
- Organizational skills
- Call center
- Word processing
- Computer skills
- Communication skills
- Sales
- Live chat
- Account management
- Cash handling
- Retail sales
- Guest services
- Cash register
- Quality assurance
- Cooking
- Financial auditing
- Cleaning
- Maintenance
- Technical support
- Mac OS
- IOS
- Telemarketing
- B2B sales
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Member
Taco Bell
04.2024 - Current
Direct Support Professional
CBC Education, Inc.
06.2023 - Current
Crew Member
McDonald's
10.2022 - 02.2023
Customer Service Representative
Victra - Verizon Wireless Premium Retailer
07.2022 - 08.2022
Customer Service Representative
STARTEK
07.2020 - 01.2021
Customer Service Associate (Seasonal)
Lowes Home And Improvement
02.2019 - 07.2019
Dietary Aide
Blue Ridge HealthCare
11.2018 - 12.2018
Cashier
Taco Bell
01.2016 - 07.2017
Freshman - Business Management
Pitt Community College
High school -
Whiteville High School
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