Data Entry Representative
Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them.
Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
Corrected any data entry errors to avoid issues like duplication or data degradation in the future.
Worked with the support team to help clients with urgent technical issues and come up with effective solutions.
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem solutions.
Updated and processed customer and billing information, as well as programming changes and equipment upgrades.
Worked closely to supervisors to escalate and resolve customer or technical issues.
Helped customers identify problems and explained how to fix them so that service and functionality could be restored.
Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
Reviewed and updated client correspondence files and data base information to keep accurate records.
Worked with customers to identify problems, walk them through solutions, and take corrective action to get service and functionality back on track.