Summary
Overview
Work History
Education
Skills
Timeline
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Zaria White

Woodside

Summary

Customer Service expert with over 4 years of experience resolving account and service issues taking inbound and making outbound calls and responding to inquiries via email and chat. With a team-oriented mentality and commitment to customer satisfaction, business goals, and customer satisfaction, business goals, and customer support excellence, I am efficiency- driven and organized with a strong background in conflict resolution.

Overview

5
5
years of professional experience

Work History

Data Entry Representative

Unum
11.2021 - Current
  • Work with the support team to help clients with urgent technical issues and come up with effective solutions.


  • Reviewed current hardware and software and suggested changes to improve system performance. Helped customers identify problems and explained how to fix them so that service and functionality could be restored.


  • Updated and processed customer and billing information, as well as programming change and equipment updates.


  • Worked with customers to identify problems, walk them through solutions, and take corrective action to get service and functionality back on track.


  • Handled over 150 inquires via text,email, and chat per shift.


  • Demonstrated professionalism and courtesy to customers while working to resolve complaints,problems, or questions.


  • Submitted service tickets for requests for equipment maintenance.


  • Used strong communication, conflict resolution, and negotiations skills to resolve customer complaints and concerns.


  • Communicated with supervisors via live chat to respond to customer questions or technical issues outside of my area of expertise.


  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.


Head Cashier

Lowes
05.2023 - 03.2024
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Sales Advisor

H&M Retail
01.2019 - 06.2023
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.

Cashier

Walmart
01.2023 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Arts - Fashion Merchandising

LIM College
New York, NY
03.2023

High School Diploma -

Santa Fe High School
Alachua, FL
06.2006

Skills

  • Strong Work Ethic
  • Basic programming knowledge
  • Quality assurance checks
  • Research and Verification
  • Finacial Records And Processing Computer
  • literate
  • Operational Management
  • Credit and Collections
  • Customer Service Expert
  • Fast Learner
  • Office Adobe and Adobe Flash Proficiency
  • Skilled multi-tasker
  • Complaint Resolution
  • Data Entry Application Support
  • Technical Support
  • Desktop Support
  • Java System Proficient
  • Type 40 WPM
  • Excellent Communication Conflict and Dispute Resolution Scheduling
  • Active Listening
  • Time Management
  • Problem resolution
  • Salefoce
  • Zendesk
  • Digital Literacy
  • Independent
  • Motivated
  • MS Office
  • MS Teams/Zoom Meetings

Timeline

Head Cashier

Lowes
05.2023 - 03.2024

Cashier

Walmart
01.2023 - 05.2023

Data Entry Representative

Unum
11.2021 - Current

Sales Advisor

H&M Retail
01.2019 - 06.2023

Associate of Arts - Fashion Merchandising

LIM College

High School Diploma -

Santa Fe High School

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Zaria White