Mya Massey
Apopka,FL
Summary
Offering personable and client-focused approach, eager to learn and develop in banking environment. Brings understanding of financial principles and effective communication skills to support customer needs. Ready to use and develop problem-solving and customer service abilities in Relationship Banker role.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Stallion House Boutique
Apopka, FL
01.2023 - Current
- Answering inbound calls and making outbound calls to customers
- Attention to Detail- Strong ability to handle financial transactions with accuracy and maintain compliance with banking regulations.
- Develop and execute social media strategies to increase followers, engagement, and brand awareness
- Engage with customer in a timely manner to provide customer service excellence
- Maintaining relationships with previous customers by giving out deals and sending out monthly emails and surveys
- Sales and Cross-Selling-Experienced in identifying client needs to recommend appropriate products, increasing product adoption, and achieving sales targets.
- Problem- Solving and Decision- Making- skilled at assessing client needs and making decisions that benefit both the client and the company
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Wireless Sales Associate
T-ROC Wireless
Apopka, FL
06.2023 - 10.2023
- Assisted customers with troubleshooting and resolving technical issues
- Maintained up-to-date knowledge of wireless products and services to assist customers
- Team Collaboration- Works well with team members, collaborating to improve client services and achieve business goals
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Crew Member/Cashier
Taco Bell
Apopka, FL
02.2021 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
BBA - Cyber Security
Edward Waters College
Jacksonville, FL06.2026
Diploma -
Jones High school
Orlando, FL06.2022
Skills
- Relationship building and management
- Multitasking Abilities
- Critical Thinking
- Customer Service Excellence
- Communication and Interpersonal Skills
- Sale and Cross- Selling
- Client Relationship Management
- Team building
Timeline
Wireless Sales Associate
T-ROC Wireless
06.2023 - 10.2023
Social Media Manager
Stallion House Boutique
01.2023 - Current
Crew Member/Cashier
Taco Bell
02.2021 - 12.2022
Diploma -
Jones High school
BBA - Cyber Security
Edward Waters College