Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
Misty Kester

Misty Kester

Virtual Assistant, Sales Associate
Belle Fourche,South Dakota

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Social Media Manager

Self-employeed
Belle Fourche, SD
01.2022 - Current
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Suggested and implemented new features to develop brand awareness.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Sales Associate

CBH
Belle Fourche, SD
07.2021 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Help customers locate products and checked store system for merchandise at other sites.
  • Provide positive first impressions to welcome existing, new and potential customers.
  • Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately process POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Responsible for ordering merchandise from merchants for store inventory
  • Responsible for inventory, counting, reporting, and sharing with required co-workers

Customer Service Representative

Home Based Heroes
Rapid City, SD
02.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided ongoing guest service.
  • Resolved booking issues over phone with 200 customers daily.
  • Effective liaison between customers and internal departments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Implemented and developed customer service training processes.

Cook, Head Baker

Belle Inn
Belle Fourche, SD
01.2010 - 07.2018
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Developed unique recipes and confections to set bakery apart from competition.
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
  • Transitioned between breakfast and lunch service.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Ordered and received products and supplies to stock kitchen areas.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Education

High School Diploma -

Belle Fourche High School
Belle Fourche, SD
09.1992 - 01.1996

No Degree - Business Management

BHSU
Spearfish, SD
08.1998 -

Skills

Relationship building

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Certification

Think outside the inbox: Email Marketing

Timeline

Think outside the inbox: Email Marketing

01-2023

From Likes to Leads: Interact with Customers Online

01-2023

Attract and engage customers with digital marketing

12-2022

Foundations of digital marketing and Ecommerce

12-2022

Social Media Manager

Self-employeed
01.2022 - Current

Sales Associate

CBH
07.2021 - Current

Customer Service Representative

Home Based Heroes
02.2019 - 03.2021

Cook, Head Baker

Belle Inn
01.2010 - 07.2018

No Degree - Business Management

BHSU
08.1998 -

High School Diploma -

Belle Fourche High School
09.1992 - 01.1996

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