Mya Nevill

Long Haul flight attendant for Jetconnect, I started this job in June 2022 and been doing it till this current day!

Key Responsibilities:

•Delivered exceptional service adhering to Qantas's high safety and hospitality standards.

• Conducting pre-flight safety checks, emergency equipment, inflight emergencies and medicals and passenger briefings in accordance with regulations and protocols.

•Ensuring a safe and comfortable cabin environment, by responding to medical emergencies, inflight emergencies and resolving passenger concerns calm and professionally.

• Providing a service to passengers needs for example, wheelchair passengers, unaccompanied minors that require special assistance. Tending and acknowledging frequent flyers.

• Working in a team environment with different crew and passengers each flight and work trip,

adapting to different personalities and maintaining effective communication and efficiency throughout all phases of flight.

I worked as a waitress and bartender for half a year from September 2020 to March 2021 full time, then in March 2021 went to study Beauty Therapy for a year while working at the Post Office Cafe and bar for a year on weekends and holidays.

Key Responsibilities:

• Greeted guests promptly and provided friendly, attentive service throughout their dining experience

• Managed multiple tables efficiently during high volume busy periods while maintaining calm and giving exceptional service

• Served food and beverages in a timely professional manner, following hygiene and presentation standards.

•Prepared and served a wide range of alcoholic and non-alcoholic beverages to customers

• Resolved customer complaints to maintain customer satisfaction and workforce effectiveness.

Checkout Operator during my high school years after school and weekends gaining work experience and customer service skills.

•Operated POS systems to process cash, card and digital payments accurately.

•Provided a friendly and efficient customer service during checkout, handling inquiries and resolving minor complaints.

•Maintained cleanliness and order around my checkout area, following regulations and store hygiene standards.