Summary
Overview
Work History
Education
Skills
Timeline
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Mya Oshinboni

Customer service specialist
Lafayette,LA

Summary

Motivated and experienced customer service representative with 6 years in diverse industries within the customer service field. Recognized for strong communication skills, relationship-building, and conflict resolution. I am skilled in software such as Genesys, Salesforce, Five9, Microsoft, and CRM tools for efficient customer interaction management. Consistently exceeding performance metrics in customer satisfaction, response time, and sales targets. Prioritizes organization and attention to detail for positive customer experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Wayfair
01.2024 - 05.2025
  • Resolved customer complaints with empathy and efficiency, building trust and rapport with every customer, resulting in increased loyalty and repeat business while maintaining high satisfaction scores.
  • Managing high-stress situations with professionalism and control, effectively resolving and fixing disputes while maintaining a respectful and trusting relationship with customers.
  • Managed a diverse and high volume of customer questions on products, services and company information.
  • Developed and learned strong product knowledge to provide personalised and effective solutions for every customer.
  • Knowing how to thrive in a fast paced environment by managing and working on multiple tasks and systems while still taking the time to fully understand the customer's inquiry in order to provide exceptional customer service.

Customer Service Representative (seasonal)

K12/Anthology
04.2023 - 09.2023
  • Reviewed statistical enrollment data and prepared reports.
  • Updated, entered, and reviewed customer data.
  • I enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up.

Customer service representative/ Reservation agent

TOWER HILL HOTEL
05.2022 - 01.2023
  • Responded to customer inquiries via phone and email, providing accurate information about room availability, rates, and amenities.
  • Resolved customer complaints and issues in a timely and professional manner.
  • Answered a constant flow of customer calls with minimal wait times.

Server

Chili's Bar And Grill
01.2020 - 10.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Retail Customer Sales Associate

Rue 21 Store
04.2019 - 09.2019
  • Provided personalized shopping assistance, building rapport with customers and enhancing their retail experience.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, fostering trust and loyalty.

Education

Associate - Business Administration

South Louisiana Community College
Lafayette, LA
05.2023 - 12 2025

Skills

Customer service experience

Timeline

Customer Service Representative

Wayfair
01.2024 - 05.2025

Associate - Business Administration

South Louisiana Community College
05.2023 - 12 2025

Customer Service Representative (seasonal)

K12/Anthology
04.2023 - 09.2023

Customer service representative/ Reservation agent

TOWER HILL HOTEL
05.2022 - 01.2023

Server

Chili's Bar And Grill
01.2020 - 10.2021

Retail Customer Sales Associate

Rue 21 Store
04.2019 - 09.2019

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Mya OshinboniCustomer service specialist