Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mya Pena

Orlando,FL

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Certified in phlebotomy and ready to gain more experience in the medical field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

Waters Car Wash
Orlando, FL
08.2023 - 05.2024
  • Greeted customers and answered questions regarding services offered.
  • Inspected vehicles for damage prior to washing.
  • Performed basic maintenance checks on equipment used in the car wash process.
  • Ensured all safety protocols were followed during the car wash process.
  • Worked closely with team members to ensure efficient service delivery.
  • Followed proper procedure when operating machinery used during the car wash process.
  • Responded promptly to customer inquiries or complaints in a professional manner.

Team Member

Taco Bell
Jacksonville, NC
01.2022 - 09.2023
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Restaurant Hostess

Saltwater Grille
Swansboro, NC
10.2022 - 04.2023
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

High School Diploma -

White Oak High School
Jacksonville, NC
06-2023

Skills

  • Cleaning
  • Equipment Operation
  • Cash Handling
  • Complaint resolution
  • Effective Communication
  • Multitasking
  • Professionalism
  • Venipuncture
  • Customer Service
  • Butterfly needle technique

Certification

  • Certified Phlebotomist

Languages

English
Full Professional

Timeline

Team Member

Waters Car Wash
08.2023 - 05.2024

Restaurant Hostess

Saltwater Grille
10.2022 - 04.2023

Team Member

Taco Bell
01.2022 - 09.2023

High School Diploma -

White Oak High School

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Mya Pena