Mya Pope
Bossier City,LA
Summary
Overall a well-rounded worker. A focused Animal Trainer with proven experience providing high-quality care to various animals. Offers great task prioritization and organizational skills. Knowledgeable and dedicated to customer service with extensive experience in any industry. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. And passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dog Training Instructor
PetSmart
09.2020 - Current
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Observed dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards, and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Utilized positive reinforcement techniques to successfully train animals.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Talked to 50 clients per day to schedule trainings,
- Trained animals to respond to specific cues from both owners and handlers.
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
Business Owner
Mya's Pet Care Services
12.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity; caused sales to increase by 15%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Produce Stocker
Kroger
05.2020 - 09.2020
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 50 pounds.
Sales Associate
LOFT
08.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
Programming Intern
Utica College
01.2017 - 12.2019
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Conferred with event staff at event site to coordinate details.
Laboratory Research Assistant
Utica College
09.2016 - 12.2019
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Analyzed results using analytical software and created reports.
- Troubleshot and resolved equipment and process issues.
- Assisted scientists by collecting and organizing laboratory data.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
Sales Associate
American Eagle Outfitters, Inc
05.2015 - 11.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Cricket Wireless
05.2017 - 12.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Tracked and recorded department inventory of products.
- Accepted and processed payments and purchases for new equipment using POS system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Activated both contract and pre-paid wireless phones for 10 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Secretary
Iron Mountain
05.2017 - 08.2017
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Sales Associate
Michaels Arts And Crafts
03.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supervised guests at front counter, answering questions regarding products.
Education
Bachelor of Science - Animal Behavior And Ethology
Utica College
Utica, NY12.2019
High School Diploma -
Pottstown Senior High School
Pottstown, PA06.2016
No Degree -
Montgomery County Community College
Blue Bell, PA05.2016
Skills
- Data Verification
- Microsoft Word
- Report Preparation
- Microsoft Excel
- Active Listening
- Sales Expertise
- Retail Sales Customer Service
- Credit Card Payment Processing
- Excel Spreadsheets
- Multi-Line Phone Proficiency
- Time Management
Certification
- Certified Dog Training Instructor, PetSmart - 2020
Timeline
Dog Training Instructor
PetSmart
09.2020 - Current
Produce Stocker
Kroger
05.2020 - 09.2020
Business Owner
Mya's Pet Care Services
12.2019 - Current
Sales Associate
LOFT
08.2018 - 12.2019
Sales Associate
Cricket Wireless
05.2017 - 12.2017
Secretary
Iron Mountain
05.2017 - 08.2017
Programming Intern
Utica College
01.2017 - 12.2019
Laboratory Research Assistant
Utica College
09.2016 - 12.2019
Sales Associate
American Eagle Outfitters, Inc
05.2015 - 11.2018
Sales Associate
Michaels Arts And Crafts
03.2015 - 09.2016
Bachelor of Science - Animal Behavior And Ethology
Utica College
High School Diploma -
Pottstown Senior High School
No Degree -
Montgomery County Community College
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