Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mya Ramirez

Chula Vista,CA

Summary

Dynamic and results-driven professional with a proven track record at Ross Dress for Less, enhancing customer satisfaction and loyalty through exceptional service and product knowledge. Excelled in creating positive learning environments as a Tutor, significantly improving student comprehension. Skilled in customer assistance, conflict resolution, and cash handling, demonstrating reliability and teamwork. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in Associate Retail role.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
02.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Tutor

High School Students
02.2024 - 06.2024
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Created positive and encouraging learning environment to foster love for learning among students.
  • Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.

Education

High School Diploma -

Bonita Vista High School
Chula Vista, CA
06.2024

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Reliability and punctuality
  • Flexible Schedule
  • Product Knowledge
  • Cash Register Operation
  • FLUENT IN [LANGUAGE]
  • Conflict Resolution

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Ross Dress for Less
02.2024 - Current

Tutor

High School Students
02.2024 - 06.2024

High School Diploma -

Bonita Vista High School

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Mya Ramirez