Mya Rosado
North Las Vegas
Summary
Dynamic and detail-oriented hospitality expert with experience in customer service and dining operations. Known for exceptional time management and effective communication, ready to contribute to enhancing guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Host
Mi Barrio
Las Vegas
03.2025 - 07.2025
- Greeted and seated guests promptly in a welcoming environment.
- Managed reservations and maintained seating charts efficiently.
- Provided menu information and answered guest inquiries with enthusiasm.
- Monitored dining area for cleanliness and addressed guest needs proactively.
- Handled guest complaints by offering solutions to enhance their dining experience.
Server
Bayridge sushi rest
Orlando
06.2022 - 10.2022
- Took customer orders accurately, ensuring clear communication with kitchen staff to facilitate timely meal preparation.
- Maintained cleanliness of dining area and tables throughout shifts.
- Assisted with menu knowledge to answer customer inquiries effectively.
- Processed payments and handled transactions using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered exceptional service to high volume of daily customers, enhancing guest satisfaction and repeat business.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Demonstrated enthusiasm and extensive knowledge of restaurant's menu, effectively guiding customers in their selections.
Sales Associate
Coach
Orlando
02.2022 - 07.2022
- Guided customers in selecting luxury fashion items and accessories to enhance their shopping experience.
- Organized and refreshed product displays to attract customer attention and drive engagement.
- Processed transactions accurately using point-of-sale systems.
- Demonstrated product knowledge to educate customers on brand offerings.
- Collaborated with team members to achieve sales goals during peak hours.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
Server
The Walt Disney Company
Orlando
07.2021 - 07.2022
- Greeted and seated customers promptly to create a welcoming atmosphere.
- Took customer orders accurately and communicated with kitchen staff.
- Delivered food and beverages efficiently to ensure timely service.
- Assisted with menu knowledge to answer customer inquiries effectively.
- Delivered excellent customer service to enhance overall satisfaction.
- Provided exceptional service to high volume of daily customers.
- Collaborated with restaurant staff to maintain smooth and efficient operations.
Server
The Cheesecake Factory
Tysons Corner
12.2019 - 04.2021
- Greeted and seated customers promptly in a welcoming environment.
- Took customer orders accurately and communicated with kitchen staff.
- Verified guest identification to ensure compliance with legal age requirements for alcohol service.
- Streamlined reservation and to-go order processes for improved customer experience and restaurant efficiency.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Recommended desserts, appetizers, and specialty drinks to enhance guest satisfaction and increase sales.
Server
Dorado Beach, a Ritz-Carlton Reserve
Dorado
04.2018 - 11.2019
- Took reservations and to-go orders to enhance customer experience and improve service efficiency.
- Informed customers of daily specials and signature menu items to enhance dining experience.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables between patrons to minimize wait times.
- Refilled condiment and napkin containers during slow service times.
- Prepared drinks according to standard recipes.
Education
Bachelor of Science - Psychology
Ana G Mendez
Online01-2028
High School Diploma -
Escuela Superior Vocacional Manuel Mediavilla
Puerto Rico05-2017
Skills
- Front-of-house operations
- Customer service
- Hospitality management
- Time management
- Multitasking proficiency
- Teamwork
- Effective communication
- Conflict resolution
- Interpersonal skills
- Sales strategies
Languages
Spanish
Full Professional
Timeline
Host
Mi Barrio
03.2025 - 07.2025
Server
Bayridge sushi rest
06.2022 - 10.2022
Sales Associate
Coach
02.2022 - 07.2022
Server
The Walt Disney Company
07.2021 - 07.2022
Server
The Cheesecake Factory
12.2019 - 04.2021
Server
Dorado Beach, a Ritz-Carlton Reserve
04.2018 - 11.2019
Bachelor of Science - Psychology
Ana G Mendez
High School Diploma -
Escuela Superior Vocacional Manuel Mediavilla