MYA SAGO
Statesboro,GA
Summary
Customer-focused professional with four years of experience in administrative support and higher education. Holds a Bachelor's degree in Psychology and has effectively facilitated student engagement while adhering to policies such as FERPA. Background in management includes supervising in high-volume environments. Skilled in student management systems, organization, and communication, ensuring a welcoming atmosphere for students, parents, faculty, and staff.
Overview
6
6
years of professional experience
Work History
Graduate Assistant - Dean of Students Office
Georgia Southern University
Statesboro, Georgia
08.2025 - Current
- Represents the Dean of Students Office during tabling events, engaging with students and promoting awareness of available services and resources.
- Serves as a liaison for student needs, connecting students with appropriate campus resources and advocating for their academic and personal success.
- Maintains care cases and manages an active caseload, providing support and resources to students to address academic and personal concerns.
- Manages faculty notifications to accurately track and report student absences, ensuring timely communication and adherence to attendance policies.
- Assist the Assistant Vice Deans with administrative tasks, streamlining office operations, and supporting the overall efficiency of daily functions.
Student Solutions-Student Leader
University of West Georgia
Carrollton, GA
01.2023 - 12.2024
- Acted as Liaison for over 25 students weekly, addressing needs related to financial aid, admissions, advising, student accounts, and billing, connecting them with appropriate resources to enhance overall satisfaction.
- Provides exceptional customer service to students and staff, resulting in positive feedback and increased satisfaction ratings.
- Led daily lobby maintenance activities, maintaining a clean and organized environment to enhance student satisfaction.
- Provided administrative support to supervisors, consistently meeting their needs and requests, ensuring smooth operation of the establishment.
- Utilizes Ivanti documentation and a student management system to record all interactions with students with 100% accuracy.
Sales Manager
Carter's Inc.
Columbus, GA
01.2021 - 08.2022
- Collaborated with team members to develop and execute successful sales strategies, resulting in a 25% increase in overall team sales.
- Built and maintained a loyal customer base, driving a 30% increase in repeat business.
- Revamped store layout and visual merchandising to create a more enticing shopping experience, resulting in a 10% increase in foot traffic and sales.
- Resolved customer concerns and complaints promptly, leading to high resolution rates and improved customer satisfaction.
- Promoted from associate to management level within 6 months, reflecting strong capability to meet and exceed company standards.
Education
Ed.S - School Psychology
Georgia Southern University
Statesboro, GA05-2028
Bachelor of Science - Psychology with a minor in Sociology
University of West Georgia
Carrollton, GA12-2024
Skills
- Case management
- Knowledge and use of Banner Screens
- Higher Education Laws and Policies
- FERPA
- Microsoft Suite
- Supervisory Experience
- Attention to Detail
- Communication
LEADERSHIP EXPERIENCE
Vice President of Communications - 2021/06 - 2024/12
Future Business Leaders of America-Collegiate (FBLA)
- Facilitated communication between club leadership and members, addressing concerns and providing updates on club activities.
- Organized and led weekly meetings, ensuring all members were informed about upcoming events and opportunities.
- Assisted in the recruitment and onboarding of new club members, ensuring they were well-informed about club activities and opportunities for involvement.
- Implemented a feedback system to gather input from club members, enabling continuous improvement of communication strategies and initiatives.
Treasurer - 2026/05 - Present
School Psychologist Student Association (SPSA)
- Manage and track organization membership dues and financial records.
- Support planning and coordination of SPSA events, meetings, and professional development opportunities.
- Collaborate with executive board members to support student engagement and organization
- Assist in communicating opportunities, resources, and announcements to SPSA members.
Timeline
Graduate Assistant - Dean of Students Office
Georgia Southern University
08.2025 - Current
Student Solutions-Student Leader
University of West Georgia
01.2023 - 12.2024
Sales Manager
Carter's Inc.
01.2021 - 08.2022
Ed.S - School Psychology
Georgia Southern University
Bachelor of Science - Psychology with a minor in Sociology
University of West Georgia