Summary
Overview
Work History
Education
Skills
Activities
Timeline
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MYA STROWDER

Montgomery

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

5
5
years of professional experience

Work History

Host

Chili's Bar And Grill
01.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

CBRN Specialist Military

08.2019 - Current
  • Planned and carried out installation operations for field communications equipment
  • Trained extensively in weaponry, tactics, and methods of battle
  • Improved behavior by enforcing consistent rules and implementing disciplinary measures
  • Operated detection equipment to locate, classify and report on enemy contacts
  • Developed the physical fitness of recruits with a rigorous conditioning program.

Server

Martha’s Place Buffet and Catering
05.2019 - 11.2019
  • Greeted customers, answered questions, and recommended specials to increase profits
  • Provided exceptional service to a high volume of daily customers
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations
  • Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
  • Cleaned dishes with detergent, rinsing, and sanitizing chemicals
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Greeted newly seated guests quickly and efficiently
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.

Education

Bachelor of Science - Criminal Justice

Alabama State University
Montgomery, AL
12.2023

Skills

  • Safety Regulations
  • Positive Attitude
  • Telephone Etiquette
  • Empathy and Understanding
  • Problem-Solving
  • Emergency Readiness and Response
  • Willingness to Learn
  • Works well under pressure
  • Strong work ethic
  • Reliable and Trustworthy
  • High Energy and Stamina
  • Cleaning and Sanitizing
  • People skills
  • First Aid/CPR
  • Supervision & leadership
  • Seating Arrangements
  • Reservation Coordination
  • POS Software
  • Adaptable to Change
  • Team Player Mentality

Activities


  • National Society of Leadership and Success

Timeline

Host

Chili's Bar And Grill
01.2023 - Current

CBRN Specialist Military

08.2019 - Current

Server

Martha’s Place Buffet and Catering
05.2019 - 11.2019

Bachelor of Science - Criminal Justice

Alabama State University

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MYA STROWDER