Mya Ward
South Bend,Indiana
Summary
Versatile professional with vast experience in customer service. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Strives to provide the best service to customers and ensure the succession of the company.
Overview
6
6
years of professional experience
Work History
First Contact Specialist
H&A Properties
05.2023 - Current
- Handled escalated, concerns to preserve customer satisfaction and maintain long-term business relationships
- Provided accurate information regarding available apartment homes in the community
- Scheduled appointments for prospects looking for a new home and for current residents looking to speak with a leasing consultant or upper management
- Conflict resolution
Regional Leasing Manager
Mid-America, Apartments
10.2020 - 05.2023
- Traveled daily among a portfolio of approximately 19 properties within my region to assist the regional vice president with operations and practices of their properties
- Provided reports weekly to each property regarding scheduled/ completed tours, percentage of answered calls, and areas of improvement for each individual property to ensure succession of leasing for the region and company
- Coordinated resident events
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Assisted with notices, paperwork, and court proceedings for evictions.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
Wehner, Multifamily
02.2018 - 10.2020
- Conducted informative and personalized tours, resulting in new leases
- Prepared and submitted monthly tenant visit logs
- Advised on rental policies and procedures to ensure compliance with applicable laws
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Developed marketing strategies aimed at increasing leasing activity within the community.
Education
High School Diploma -
Penn Foster Career School
Dallas, TXSkills
- Knowledgeable in Fair housing laws
- Customer Service
- Flexible and Adaptable
- Teamwork and Collaboration
- Interpersonal Communication
- Written Communication
Additional Information
I am highly experienced with various property management systems such as Yardi, CRM, Funnel, and AppFolio.
Timeline
First Contact Specialist
H&A Properties
05.2023 - Current
Regional Leasing Manager
Mid-America, Apartments
10.2020 - 05.2023
Leasing Consultant
Wehner, Multifamily
02.2018 - 10.2020
High School Diploma -
Penn Foster Career School
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