Mya Ward
Jonesboro,GA
Summary
Accomplished Store Manager with a proven track record at Sterling, enhancing customer satisfaction and streamlining store operations. Expert in inventory management and customer service, I excel in mentoring teams to exceed sales goals through innovative strategies and effective communication. My leadership has significantly boosted store performance, demonstrating exceptional problem-solving and team coaching abilities.
Overview
11
11
years of professional experience
Work History
Store Manager
Sterling
Atlanta, Ga
05.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
GPS Hospitality
Atlanta, GA
08.2017 - 05.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Customer Service Representative
Wamart
Atlanta, GA
11.2013 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
N/a - Business Administration
Georgia State University
Atlanta, GADiploma - Business Administration
Morrow High School
Morrow, GA05.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Recruitment and hiring
- Goals and performance
- Staff Supervision
- Sales expertise
Timeline
Store Manager
Sterling
05.2020 - Current
Store Manager
GPS Hospitality
08.2017 - 05.2020
Customer Service Representative
Wamart
11.2013 - 08.2017
N/a - Business Administration
Georgia State University
Diploma - Business Administration
Morrow High School